Program Manager

Description

The US Liquidity team within TD Bank is responsible for monitoring and managing liquidity risk across legal entities and business segments. As a Program Manager, you will play a key role in executing a refined roadmap to achieve targeted objectives.

Key Responsibilities:

• Manage the day-to-day activities of the PMO, including personnel, meetings, and deliverables to internal and external stakeholders.
• Lead all program office meetings, including regulatory meetings, Steering Committee meetings, Business Sponsor Meetings, and Project Manager meetings.
• Support the Program Director in the effective challenge process of all evidence, documentation, and interpretation submitted by programs/work streams.
• Stay up-to-date on all regulatory requirements and support the Program Director in the interpretation, training, and education.
• Maintain records and historical archives for all Program Documentation on the SharePoint site.
• Support and administer the Program SharePoint site.
• Work with the business and other Program Office staff members to compile all material requested by regulators in support of our Implementation/Rollout plans and plan updates, and regulatory request letters.
• Develop and maintain tools to facilitate recordkeeping requirements for the Program.
• Support the Project Management team in the development of reporting, dashboards, and project schedules.
• Participate with other Program Office Staff members in the development of Program Office processes and procedures.
• Manage the update process for Program Office documents.
• Ensure that all relevant TD Bank documentation standards are incorporated into program documents.

Requirements:

• Bachelor's degree preferably in Economics, Business, Mathematics, or Physics; Masters degree preferred.
• 5-7 years of related experience.
• Experience in designing and implementing regulatory requirements (Retail, Commercial, Operational, ICAAP, etc).
• Experience with Tier 1 Programs and/or complex projects.
• Experience with external regulators, audit, and/or compliance.
• Experience in Risk Management related activities (credit risk and/or operational risk management, model development and/or validation, portfolio management, enterprise risk management, etc).
• Risk Management Certifications are an asset.
• Demonstrated ability to develop strong, collaborative relationships across the enterprise.
• Demonstrated ability to plan, lead, and successfully execute projects.
• Experienced team player who enjoys sharing knowledge, experience, and ideas.
• Excellent verbal and written communication skills with the ability to communicate with a wide variety of internal and external audiences at different levels in the organization.
• Translate complex ideas, issues, or situations into clear, simple, and understandable terms.
• Balance the needs of multiple stakeholders to meet the diverse needs of different interest groups.
• Recognize unspoken organizational boundaries/limitations.
• Experience with the preparation and development of Executive level presentation materials, minutes, and dashboards.
• Strong PC skills, including mastery of Microsoft Project, Visio, and PowerPoint.
• Excellent process improvement skills, including the ability to evaluate procedures and recommend improvements.
• Excellent analytical skills.

Preferred Qualifications:

• 3+ years of experience working with large, complex projects.
• Familiarity with the Treasury function with a specific focus on Liquidity.
• Experience preparing materials for a Board and/or US Regulators.
• Familiarity with the structure of the organization and how to navigate various different groups to achieve an outcome.

Customer Accountabilities:

• Understand and support the Bank's Customer Service Strategy.
• Consider the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees, and stakeholders.
• Provide the highest level of Customer service when dealing with internal partners, vendors, or our Customers - WOW at every opportunity.
• Lead, coach, and model quality service delivery at every interaction.
• Support the ongoing improvement of the partner/Customer experience.

Employee/Team Accountabilities:

• Set appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
• Support the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team.
• Build capability support/executes plans to acquire, develop, and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.
• Role model behaviors consistent with TD's leadership profile, customer, and employee experience agendas and risk and control culture.
• Create an extraordinary place to work, advance, and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.
• Lead, coach, and develop a highly effective team by ensuring ongoing training and performance and development management.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing, and comprehending instructions – Continuous
• Adding, subtracting, multiplying, and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.