Field System Administrator II

4 weeks ago


Chicago, Illinois, United States CDW Full time
Job Summary

We are seeking a highly skilled Field System Administrator II to join our team at CDW. This role will provide support to the SMIT Program under our subcontract with Leidos Corporation.

The successful candidate will be responsible for establishing and maintaining team best practices, advocating successful process adoption, and mentoring and training other team members.

This is a unique opportunity to work with a leading technology solutions provider and contribute to the success of our clients.

Key Responsibilities
  • Provide general support activities for Print devices and Video Teleconferencing equipment in an enterprise environment.
  • Proactively manage Service Tickets and update service-related activities in a timely manner.
  • Lead, implement, and troubleshoot complex and specialized Print and VTC projects.
  • Serve as company liaison with clients and vendors on administrative and technical matters.
Requirements
  • Active DOD Secret Clearance.
  • Security+ Certification.
  • High School Diploma or equivalent.
  • 3+ years of experience working with an OEM or Third-Party provider of printer repair services.
Preferred Qualifications
  • 5+ years of experience working with an OEM or Third-Party provider of printer repair services.
  • Printer Certifications (HP, Xerox).
  • Technical certifications associated to the chosen professional track.


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