Field System Administrator II
1 month ago
We are seeking a highly skilled Field System Administrator II to join our team at CDW. As a key member of our team, you will provide technical support and maintenance for print and video teleconferencing equipment in an enterprise environment.
Key Responsibilities- Provide general support activities for print devices and VTC equipment, including installation, configuration, testing, troubleshooting, and repair.
- Proactively manage service tickets and update service-related activities in a timely manner.
- Lead, implement, and troubleshoot complex and specialized print and VTC projects.
- Oversee the remote implementation and troubleshooting of complex and specialized print and VTC projects.
- Serve as a liaison with clients and vendors on administrative and technical matters.
- Active DOD Secret Clearance.
- Security+ Certification.
- High School Diploma or equivalent.
- 3+ years of experience working with an OEM or Third-Party provider of printer repair services.
- Intermediate understanding of physical hardware.
- Ability to balance multiple priorities simultaneously and adapt to changing needs.
- Solid verbal and written communication skills.
- 5+ years of experience working with an OEM or Third-Party provider of printer repair services.
- Printer Certifications (HP, Xerox).
- Technical certifications associated with the chosen professional track.
- ITIL.
- A+ or Network+.
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations across the globe. We make technology work so people can do great things.
We are a diverse, award-winning culture with a collaborative and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.
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