Customer Service Ambassador

5 days ago


New Cumberland, Pennsylvania, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled and personable Customer Service Ambassador to join our team at VCA Animal Hospitals. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and staff.
  • Outbound Calls: Place follow-up calls to clients and prospective clients to build relationships and promote our services.
  • Financial Transactions: Present and explain fees, process payments, and manage medical records and charts.
  • Product and Service Recommendations: Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets.
  • Education and Support: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
  • Hospital Maintenance: Ensure the facility is neat and clean at all times, both inside and outside, and perform hospital maintenance tasks as needed.
Requirements

This position requires working availability Mondays through Saturdays. We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.



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