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Global Security Director

1 month ago

Seattle, Washington, United States Pinkerton Consulting & Investigations, Inc. Full time
Job Title: Global Security Director

The Global Security Director will provide strategic and operational direction to one of Pinkerton's largest global clients, ensuring the delivery of high-quality customer service and innovative risk management programs.

Key Responsibilities:
  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Serve as a key point of contact to ensure the delivery of high-quality customer service for assigned account.
  • Evaluate service quality and initiate communications and/or corrective action in a timely manner.
  • Develop and recommend innovative programs and initiatives to meet or exceed the client's expectations.
  • Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost-saving practices throughout the account.
  • Identify and utilize networking opportunities with stakeholders and Pinkerton locations throughout the United States, Latin America, Europe, and Asia in support of the client's global programs.
  • Partner with site management and corporate support departments to standardize processes and service delivery for the account and implement security industry best practices.
  • Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.
  • Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.
  • Provide support during the client's start-ups and transitions, including security planning, assessments, and surveys.
  • Review and update global and local post orders and ensure contract compliance throughout the entire portfolio.
  • Provide global management oversight for the recruitment, selection, orientation, training, development, and retention of high-caliber staff.
  • Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.
  • Provide direct leadership of the senior leadership team supporting the client's security programs.
  • Participate in the client's strategic budget preparation for services and security system deployments.
  • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.
  • Ensure staff members understand and comply with applicable laws, regulations, policies, and procedures.
  • Review appropriate expenditures, within the scope of contract and assigned duties, including equipment, supplies, and vehicles.
  • Ensure invoices are correct, delivered, and paid in a timely manner.
  • Assign appropriate staffing levels in collaboration with area management and ensure scheduling is managed effectively to meet client requirements while controlling labor costs.
  • Provide input to company initiatives.
  • Promptly assist in the resolution of legal, financial, human resources, and administrative issues.
  • Build and facilitate teamwork, partnerships, and the implementation of progressive change.
  • Assist the client in the evaluation of global security needs and determine feasibility of delivery of requested or desired services.
  • Develop global service network for client locations and establish strong relationships with alliance partners.
  • Coordinate, monitor, and evaluate global service delivery and develop global best practices.
  • All other duties, as assigned.
Requirements:
  • Bachelor's degree with five or more years of global senior security management experience, or an equivalent combination of education and experience.