IT Help Desk Manager

3 days ago


Bethesda, Maryland, United States Forrest Solutions Full time
Job Title: IT Help Desk Manager

Forrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering exceptional technical support. As a key member of our IT department, you will play a critical role in shaping the daily operations of our help desk, ensuring top-tier service for our employees, clients, and partners.

Key Responsibilities:
  • Client Relationship Management: Serve as the primary contact for clients, building strong, trusting relationships to understand their needs and deliver tailored solutions.
  • Technical Support Leadership: Monitor key metrics such as ticket volume, resolution times, and customer satisfaction to drive continuous improvement.
  • Operational Excellence: Lead a high-performing team of up to 20 employees, fostering a culture of collaboration and exceptional service delivery.
  • Client Satisfaction and Value-Adds: Conduct satisfaction surveys and proactively resolve client issues to maintain high levels of service.
  • Compliance and Development: Ensure adherence to contract terms and lead DEI initiatives, promoting an inclusive workplace.
Requirements:
  • Bachelor's Degree required; graduate degree preferred.
  • 3+ years of experience in IT Help Desk Management, with a proven record of performance improvement.
  • Strong leadership skills with the ability to build and maintain long-term client relationships.
  • Excellent analytical skills, with experience in performance measurement and workforce management.

Forrest Solutions offers a collaborative environment, competitive compensation, and opportunities for growth and development. If you're ready to take on new challenges and drive exceptional service, we want to hear from you.


  • IT Help Desk Manager

    3 weeks ago


    Bethesda, Maryland, United States Forrest Solutions Full time

    Job Title: IT Help Desk ManagerForrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering exceptional technical support. As a key member of our IT department, you will play a critical role in shaping the daily operations of our IT help desk, ensuring top-tier service for our employees, clients, and partners.Key...

  • IT Help Desk Manager

    2 weeks ago


    Bethesda, Maryland, United States Forrest Solutions Full time

    Job Title: IT Help Desk ManagerDrive Exceptional Service DeliveryForrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering top-tier technical support. As a pivotal member of our IT department, you will shape the daily operations of our help desk, ensuring exceptional service for our employees, clients, and...

  • IT Help Desk Manager

    3 weeks ago


    Bethesda, Maryland, United States MSR Collective Full time

    IT Help Desk ManagerWe are seeking an experienced IT Help Desk Manager to join our team at MSR Collective. As a key member of our IT department, you will be responsible for leading and managing the day-to-day activities of our IT helpdesk, ensuring that support is provided promptly and effectively.Key Responsibilities:Lead and manage the IT helpdesk team,...


  • Bethesda, Maryland, United States MSR Collective Full time

    IT Help Desk ManagerWe are seeking an experienced IT Help Desk Manager to join our team at MSR Collective. As a key member of our IT department, you will be responsible for leading and managing the day-to-day activities of our IT helpdesk, ensuring that support is provided promptly and effectively.Key Responsibilities:Lead and manage the IT helpdesk team,...


  • Bethesda, Maryland, United States MSR Collective Full time

    Job Title: IT Help Desk ManagerMSR Collective is seeking an experienced IT Help Desk Manager to oversee the day-to-day operations of our IT helpdesk. As a key member of our IT team, you will be responsible for ensuring the seamless delivery of IT support services to our organization.Key Responsibilities:Daily Operations Oversight: Lead and manage the...


  • Bethesda, Maryland, United States ALTA IT Services Full time

    Job Title: Enterprise Service Desk ManagerALTA IT Services is seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team.Responsibilities:Oversee the day-to-day operations of our service desk, ensuring the timely resolution of technical issues and providing exceptional customer service to our internal stakeholders.Manage a...

  • Help Desk Technician

    3 weeks ago


    Bethesda, Maryland, United States INSPYR Solutions Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to provide technical support for our clients using Unison PRISM acquisition software. This is a temporary, 100% remote position that requires strong problem-solving skills and the ability to work independently.Responsibilities:Provide help desk support for Unison PRISM acquisition...

  • Help Desk Specialist

    3 weeks ago


    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Tier I/IIJob Summary:We are seeking a highly skilled and experienced Help Desk Tier I/II to join our team at General Dynamics Information Technology. As a Help Desk Tier I/II, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring that our systems and services are...

  • Help Desk Technician

    3 weeks ago


    Bethesda, Maryland, United States Connsci Full time

    Job OverviewWe are seeking a skilled Help Desk Technician to join our team at Connsci. This individual will be responsible for providing technical support and troubleshooting common computer, networking, and access issues in a Windows/Microsoft/Outlook environment.The successful candidate will have a strong understanding of Windows-based hardware, operating...


  • Bethesda, Maryland, United States Connsci Full time

    Job OverviewWe are seeking a skilled Help Desk Technician to join our team at Connsci. This individual will be responsible for providing technical support to our clients, troubleshooting common computer, networking, and access issues in a Windows/Microsoft/Outlook environment.The ideal candidate will have at least 1 year of experience in a Help Desk role or...


  • Bethesda, Maryland, United States Connsci Full time

    Help Desk Technician Job DescriptionWe are seeking a skilled Help Desk Technician to join our team at Connsci. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Troubleshoot and resolve common computer, networking, and access issues in a...


  • Bethesda, Maryland, United States Cohere Technology Group LLC Full time

    Job OverviewCohere Technology Group LLC is seeking a skilled Help Desk Specialist to provide expert support to our customers. As a key member of our team, you will be responsible for delivering high-quality technical assistance and resolving complex issues in a timely and efficient manner.Key Responsibilities:Provide technical support via phone, email, and...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and...


  • Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Tier I/Customer Service Support Specialist to join our team at General Dynamics Information Technology. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first contact and incident...


  • Bethesda, Maryland, United States Alta It Services Full time

    IT Operations Program ManagerAlta It Services is seeking an experienced IT Operations Program Manager to lead the development and execution of technology strategy to modernize ITSM processes. The ideal candidate will oversee the development and execution of a comprehensive Task Order Management Plan that integrates technical strategies, organizational...


  • Bethesda, Maryland, United States ALTA IT Services Full time

    IT Operations Program ManagerALTA IT Services is seeking an experienced IT Operations Program Manager to join our dynamic team in the development of an Intelligent Operations solution leveraging AIOPs and ML to automate and enhance traditional ITSM Operations.Key Responsibilities:Develop and maintain a comprehensive Task Order Management Plan that outlines...


  • Bethesda, Maryland, United States ALTA IT Services Full time

    IT Operations Program Manager Job DescriptionALTA IT Services is seeking an experienced IT Operations Program Manager to join our team in the development of an Intelligent Operations solution leveraging AIOPs and ML to automate and enhance traditional ITSM Operations.Key Responsibilities:Develop and maintain a comprehensive Task Order Management Plan that...


  • Bethesda, Maryland, United States ALTA IT Services Full time

    IT Operations Program ManagerWe are seeking an experienced IT Operations Program Manager to join our team at ALTA IT Services. As a key member of our organization, you will be responsible for overseeing the development and execution of technology strategy to modernize ITSM processes.Key Responsibilities:Develop and maintain a comprehensive Task Order...


  • Bethesda, Maryland, United States Qonten Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Qonten. As a key member of our front office, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks.Key Responsibilities:Answer and direct...

  • Front Desk Supervisor

    4 weeks ago


    Bethesda, Maryland, United States Sage Hospitality Full time

    Front Desk Supervisor Job DescriptionSage Hospitality Group is seeking a skilled Front Desk Supervisor to join our team at the Embassy Suites by Hilton Bethesda. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key Responsibilities:Supervise...