IT Help Desk Manager
3 days ago
Forrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering exceptional technical support. As a key member of our IT department, you will play a critical role in shaping the daily operations of our help desk, ensuring top-tier service for our employees, clients, and partners.
Key Responsibilities:- Client Relationship Management: Serve as the primary contact for clients, building strong, trusting relationships to understand their needs and deliver tailored solutions.
- Technical Support Leadership: Monitor key metrics such as ticket volume, resolution times, and customer satisfaction to drive continuous improvement.
- Operational Excellence: Lead a high-performing team of up to 20 employees, fostering a culture of collaboration and exceptional service delivery.
- Client Satisfaction and Value-Adds: Conduct satisfaction surveys and proactively resolve client issues to maintain high levels of service.
- Compliance and Development: Ensure adherence to contract terms and lead DEI initiatives, promoting an inclusive workplace.
- Bachelor's Degree required; graduate degree preferred.
- 3+ years of experience in IT Help Desk Management, with a proven record of performance improvement.
- Strong leadership skills with the ability to build and maintain long-term client relationships.
- Excellent analytical skills, with experience in performance measurement and workforce management.
Forrest Solutions offers a collaborative environment, competitive compensation, and opportunities for growth and development. If you're ready to take on new challenges and drive exceptional service, we want to hear from you.
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IT Help Desk Manager
3 weeks ago
Bethesda, Maryland, United States Forrest Solutions Full timeJob Title: IT Help Desk ManagerForrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering exceptional technical support. As a key member of our IT department, you will play a critical role in shaping the daily operations of our IT help desk, ensuring top-tier service for our employees, clients, and partners.Key...
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IT Help Desk Manager
2 weeks ago
Bethesda, Maryland, United States Forrest Solutions Full timeJob Title: IT Help Desk ManagerDrive Exceptional Service DeliveryForrest Solutions is seeking an experienced IT Help Desk Manager to lead our dynamic team in delivering top-tier technical support. As a pivotal member of our IT department, you will shape the daily operations of our help desk, ensuring exceptional service for our employees, clients, and...
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