Account Management Services Professional
18 hours ago
About DANE
DANE LLC is committed to supporting our employees' well-being and growth. Our comprehensive benefits package includes generous paid time off, competitive salary, and opportunities for professional development.
The Ideal Candidate
We are seeking a highly skilled Account Management Services Professional to join our team. As a key member of our team, you will be responsible for providing exceptional account management services, handling SNAP card administration, and initial mobile and laptop support at the tier 1 level.
Your Key Responsibilities
- Ensure seamless account management and maintenance.
- Develop and implement efficient processes for account setup and modification.
- Welcome and assist customers during front desk operations.
- Diagnose and resolve technical issues efficiently.
- Act as a technical resource for user inquiries.
- Contribute to process improvement initiatives.
- Collaborate with teams to achieve shared goals.
- Organize and conduct training sessions for software products.
- Provide top-notch technical support for laptop and mobile devices.
What You Need to Succeed
- Excellent customer service and communication skills.
- Strong analytical and problem-solving skills.
- Working knowledge of ServiceNow ticketing system.
- Experience providing Tier 1 and 2 technical support.
- Attention to detail and strong working knowledge of computer terms.
- 1-3 years of related experience.
- Industry standard certifications, such as A+, Security+, or Network+, are preferred.
Our Benefits Package
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- Flexible work-from-home options available.
- DANE LLC is an equal opportunity employer.
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