Account Management Services Professional

18 hours ago


Chantilly, Virginia, United States Dane Full time

About DANE

DANE LLC is committed to supporting our employees' well-being and growth. Our comprehensive benefits package includes generous paid time off, competitive salary, and opportunities for professional development.

The Ideal Candidate

We are seeking a highly skilled Account Management Services Professional to join our team. As a key member of our team, you will be responsible for providing exceptional account management services, handling SNAP card administration, and initial mobile and laptop support at the tier 1 level.

Your Key Responsibilities

  • Ensure seamless account management and maintenance.
  • Develop and implement efficient processes for account setup and modification.
  • Welcome and assist customers during front desk operations.
  • Diagnose and resolve technical issues efficiently.
  • Act as a technical resource for user inquiries.
  • Contribute to process improvement initiatives.
  • Collaborate with teams to achieve shared goals.
  • Organize and conduct training sessions for software products.
  • Provide top-notch technical support for laptop and mobile devices.

What You Need to Succeed

  • Excellent customer service and communication skills.
  • Strong analytical and problem-solving skills.
  • Working knowledge of ServiceNow ticketing system.
  • Experience providing Tier 1 and 2 technical support.
  • Attention to detail and strong working knowledge of computer terms.
  • 1-3 years of related experience.
  • Industry standard certifications, such as A+, Security+, or Network+, are preferred.

Our Benefits Package

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • Flexible work-from-home options available.
  • DANE LLC is an equal opportunity employer.
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