IT and Service Management Professional

1 week ago


Chantilly, Virginia, United States General Dynamics Information Technology Full time

About the Role:

We are seeking an ITSM Incident Management Analyst to join our team at General Dynamics Information Technology. This is a fantastic opportunity for individuals with expertise in ITIL practices and ServiceNow.

Key Responsibilities:

  • Triage, prioritize, and manage incident and change tickets, ensuring quality and timely resolution.
  • Monitor IT systems, networks, servers, and applications to identify and resolve issues proactively.
  • Collaborate closely with Incident Managers and cross-functional teams to address and resolve incidents, promoting effective communication.
  • Analyze trends in alerts and performance to prevent future incidents.

Requirements and Qualifications:

  • Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application.
  • 3+ years of experience in systems administration, preferably in government or intelligence sectors.
  • Strong analytical, problem-solving, and communication skills.

Compensation and Benefits:

The estimated salary for this position is $105,225 - $136,515. Our benefits package includes medical plan options, dental plan options, vision plan, and a 401(k) plan offering pre-tax and post-tax contributions up to the IRS annual limits with a company match. We offer full flex work weeks, paid time off plans, short and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, business travel and accident insurance, and more.

About Us:

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence communities. Our team of experts extracts the power of technology to create immediate value and deliver solutions at the edge of innovation.



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