Fitness Studio Manager

1 month ago


Étreux, Hauts-de-France, United States Barry's Full time
Job Title: Manager on Duty

At Barry's Bootcamp, we're looking for a highly motivated and customer-focused individual to join our team as a Manager on Duty. As the first point of contact for our members, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients, and contributing to the overall success of our studio.

Key Responsibilities:
  • Assess customer needs and provide personalized support to ensure a positive experience
  • Develop and maintain strong relationships with clients, staff, and management to drive business growth and retention
  • Provide timely and efficient communication to stakeholders, including members, staff, and management
  • Deliver exceptional customer service at all times, ensuring a high level of satisfaction and loyalty
  • Greet, assist, and check in customers, responding to their questions and concerns in a professional and courteous manner
  • Handle studio membership database, register new clients, receive membership payments, and maintain client base
  • Ensure a clean and welcoming atmosphere at all times, maintaining a high level of cleanliness and organization
  • Guide customers on the latest studio promotions, membership discounts, and special events
  • Deliver quality protein smoothies and customer service in the Fuel Bar
  • Handle pre-orders and orders on the spot, ensuring timely and accurate service
  • Maintain product knowledge for all studio retail operations
  • Have flexibility with schedule, working weekends, holidays, morning, or night shifts as needed
Company Culture Responsibilities:
  • Uphold Barry's community and culture standards, living our company mission, vision, and values daily
  • Represent the Barry's brand within the studio and throughout the DC fitness community
  • Assist in participating in and enhancing the community with your studio and regional teams
Requirements:
  • Strong customer service skills, with a focus on delivering exceptional experiences
  • Availability to work 4 to 5 shifts, including a weekend day
  • Friendly, outgoing personality, with a passion for social interaction and building relationships
  • Exhibits enthusiasm for the studio and for the job, with a positive attitude and energy
  • Must be a patient, courteous listener, able to show empathy and understanding
  • Responding to clients' requests with a can-do attitude, cooperative manner, and optimistic outlook
  • Ability to prioritize and work within a fast-paced environment, with attention to detail and a focus on quality
  • Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
  • Maintain a professional appearance and behavior, demonstrating excellent communication skills
  • Candidates must be at least 18 years or older to apply


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