Customer Service Coordinator

6 days ago


Dyersburg, Tennessee, United States Baptist Memorial Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Baptist Memorial Health Care. As a key member of our staff, you will be responsible for promoting a high level of customer satisfaction, maintaining accurate billing information, and performing daily reconciliations.

Responsibilities
  • Verify insurance coverage and communicate with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain a working knowledge of insurance co-pays, deductibles, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive and professional demeanor in all interactions.
  • Answer telephones, take messages, and direct calls in a timely and efficient manner.
  • Maintain an organized and efficient work environment by keeping files and records neat and orderly.
  • Coordinate resources necessary to input accurate data, collect fees, and assist patients with financial counseling.
Requirements
  • Preferred: Collegiate or medical trade completion, or one year's current experience with insurance billing and/or medical collection and medical terminology.
  • Minimum: Skill in communicating clearly and effectively, typing 30 wpm, and basic knowledge of Windows applications.
About Baptist Memorial Health Care

We offer a competitive salary, paid vacation/time off, continuing education opportunities, and a generous retirement plan. Our benefits package is highly competitive in the Mid-South healthcare community, and we are proud to have won a Best in Benefits award for two consecutive years.



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