Customer Service Coordinator

2 days ago

Dyersburg, Tennessee, United States Baptist Memorial Full time
Job Summary

**Job Title:** Customer Service Coordinator

**Job Summary:** We are seeking a highly skilled Customer Service Coordinator to join our team at Baptist Memorial Health Care. As a Customer Service Coordinator, you will be responsible for promoting a high level of customer satisfaction during patient interactions, maintaining accurate and timely billing information, and performing daily reconciliations of charge and payment entries and bank deposits.

Key Responsibilities
  • Verify insurance coverage and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close out procedures for internal controls and cash balancing.
  • Maintain working knowledge of insurance co-pays and deductibles, as well as workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possess comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answer telephones, take and direct messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
  • Maintain an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and ensure confidentiality.
  • Coordinate resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service, and assist patients with financial counseling when appropriate.
  • Carry out all other duties assigned by the Clinic Manager in a timely manner.
  • Complete assigned goals.
Requirements
  • **Education:** Preferred: Collegiate or medical trade completion. Associates Degree
  • **Experience:** Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.
  • **Skills:** Proficient with 10-key. Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
About Baptist Memorial Health Care

We are a leading healthcare provider in the Mid-South region, committed to delivering high-quality patient care and exceptional customer service. Our team is dedicated to making a positive impact in the lives of our patients and their families.

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