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Technical Support Specialist

2 months ago

Pawtucket, Rhode Island, United States Crimson Enterprises Full time
Technical Customer Advisor

Crimson Enterprises is seeking a skilled Technical Customer Advisor to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering top-notch technical assistance and guidance to our clients.

Key Responsibilities:
  • Provide telephone and written support and advice for technical inquiries
  • Answer customer concerns and inquiries in a timely and professional manner
Requirements:
  • Very good knowledge of German is mandatory, knowledge of another language is desirable
  • Enjoyment of personal dialogue with customers on the phone and via email
  • PC skills required
  • Strong service and customer orientation
  • Flexibility and teamwork
  • Communication skills and commitment
  • Spatial and technical thinking ability
  • Ideal knowledge of handling EAP systems
What We Offer:
  • Exciting and varied tasks in a dynamic team
  • Individual development opportunities
  • Attractive salary and benefits package
  • Pleasant working atmosphere in a modern office
  • Regular team events and company celebrations
  • Employee discounts on our products and services