Security Ambassador

3 weeks ago


Rochester, New York, United States Tanson Corp Full time
Job Overview

This role represents the client Clinic as a key contact point for patients and visitors, serving as a critical team member in facilitating patient and visitor visits.

Key Responsibilities
  • Provide exceptional customer service and support to patients, visitors, and staff.
  • Verify patient appointments and communicate with colleagues to gather appointment details.
  • Enforce institutional visitor policies, following designated screening scripts and process flows.
  • Monitor patient and visitor flow within the building and ensure policy enforcement.
  • Remain calm and composed during stressful situations and effectively de-escalate conflict or stressful situations.
  • Interact with various security technologies, such as visitor management systems and passive weapons detection systems.
Requirements
  • A high school diploma/GED is required.
  • Two years of previous customer service experience in healthcare, hospitality, or a service industry is required.
  • Demonstrated problem-solving and critical thinking skills.
  • Evidence of conflict management and resolution skills, ability to pass training in AVADE, Verbal Judo, and/or SIRA training.
Work Schedule

This role requires varied hours, including days, evenings, days/evenings, holidays, and/or weekends with rotating days off.

Benefits

This position offers a competitive hourly rate of $20 to $22 per hour on W2.


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