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Customer Service Representative

2 months ago

Garfield, Minnesota, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in providing exceptional customer care to individuals navigating complex healthcare plans.

Our ideal candidate is a team player with excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you are passionate about delivering top-notch customer service and have a knack for problem-solving, we encourage you to apply.

Responsibilities
  • Provide customer service via multiple channels, including phone, email, and web chat
  • Respond to customer inquiries in a timely and professional manner
  • Utilize computerized systems for tracking, information gathering, and troubleshooting
  • Collaborate with colleagues to resolve customer issues and improve processes
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent required; 6 months of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

At Maximus, we offer a competitive compensation package, including a base rate of $17.20/hour, plus a 10% shift differential for evening shifts. We also offer a comprehensive benefits package, including medical coverage, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.