Core Services Director

3 weeks ago

Miami, Florida, United States Exela Technologies Full time
Job Overview

We are seeking a highly skilled and experienced Core Services Director to join our team at Exela Technologies. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our core services team.

About the Role:

  • Supervise and lead a team of core services staff, providing guidance, support, and coaching to ensure team members meet performance targets and deliver exceptional service to clients.
  • Manage team workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.
  • Monitor team performance metrics, including productivity, quality, and customer satisfaction, and take corrective action as needed to address any performance issues or gaps.
  • Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
  • Conduct regular performance evaluations, one-on-one meetings, and team meetings to provide feedback, set goals, and foster a culture of continuous improvement and professional development.
  • Develop and maintain standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service delivery and facilitate the onboarding of new team members.
  • Serve as a point of escalation for complex client inquiries or service requests, handling escalated issues promptly and effectively to ensure resolution and client satisfaction.
  • Analyze service delivery trends, identify root causes of recurring issues or challenges, and recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.
  • Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset among team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent combination of education and relevant experience.
  • 2 years of experience in a similar role, preferably in a client services or operations environment, with demonstrated leadership experience.
  • Proven track record of successfully leading teams to achieve performance goals and deliver high-quality services to clients.
  • Strong analytical and problem-solving skills, with the ability to assess complex situations, identify underlying issues, and develop effective solutions.
  • Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.
  • Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands and adapt to changing priorities or business needs.
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with customer relationship management (CRM) systems or service delivery platforms.
  • Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
  • Strong leadership qualities, including integrity, accountability, resilience, and the ability to motivate and inspire team members to achieve excellence.

Estimated Salary: $70,000 - $90,000 per year.

About Exela Technologies:

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. We serve a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune100. Our software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 16,500 employees operating in 21 countries. For more details please visit http://www.exelatech.com/

  • Food Service Director Position

    4 weeks ago

    Miami, Florida, United States Catholic Health Services Full time

    About the RoleWe are seeking a highly skilled and experienced Food Service Director to lead our culinary team at Catholic Health Services. As a key member of our healthcare system, you will be responsible for planning, organizing, and directing food production, preparation, and service.

  • Valet Services Director

    19 hours ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesJob OverviewWe are a leading provider of valet parking services to hotels and resorts nationwide. Our team is dedicated to delivering exceptional service and creating memorable experiences for our clients' guests.As a Valet Services Director, you will play a critical role in shaping the direction of our company and...

  • Food Services Management Professional

    18 hours ago

    Miami, Florida, United States Catholic Health Services Full time

    About the RoleThis is an exceptional opportunity to join Catholic Health Services as a seasoned food services management professional. The successful candidate will be responsible for overseeing the development and implementation of culinary systems, central production, food procurement systems, and training programs for the CHS Villa East Facility.The ideal...

  • Food Service Director Leadership Position

    2 days ago

    Miami, Florida, United States Catholic Health Services Full time

    Job Summary:We are seeking a seasoned Food Service Director to lead our culinary team and oversee the planning, organization, and direction of food production, preparation, and service. This key leadership position requires strategic thinking, exceptional communication skills, and a passion for delivering high-quality dining experiences.Responsibilities:-...

  • Food Service Director

    3 weeks ago

    Miami, Florida, United States VICTORIA NURSING RIVERSIDE RIVIERA HEALTH Full time

    Key Responsibilities: As a Food Service Director at Victoria Nursing and Riverside Riviera Health, you will be responsible for leading our food services team to deliver high-quality meals while maintaining a clean and safe environment. Your primary goal will be to ensure that our residents receive excellent nutritional care. We offer a competitive salary...

  • Janitorial Service Director

    3 weeks ago

    Miami, Florida, United States ServiceMaster Maintenance Systems by Nielsen Full time

    Job Title: Janitorial Service DirectorEstimated Salary: $80,000 - $100,000 per yearAbout Us:We are a leading provider of commercial janitorial services, dedicated to delivering high-quality cleaning solutions and fostering a culture of excellence and continuous improvement.Job Summary:The Janitorial Service Director will lead the management, performance, and...

  • Assistant Hotel Services Director

    3 weeks ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job DescriptionWe are seeking an Assistant Hotel Services Director to join our team at Trump Miami Resort Management LLC. As a seasoned hospitality professional, you will be responsible for providing support to the hotel's services director in overseeing the smooth operation of various hotel services.Your duties will include coordinating with internal teams...

  • Food Service Director

    9 hours ago

    Miami, Florida, United States RIVIERA HEALTH RESORT Full time

    We are looking for a results-driven Food Service Director to oversee the planning, organization, and management of our Food Services Department. The ideal candidate will have experience in food service operations and be able to provide exceptional leadership.ResponsibilitiesDevelop and implement policies and procedures for food service operations.Manage...

  • Community Service Director

    3 weeks ago

    Miami, Florida, United States Vidalta Residential Full time

    Job Description:We're looking for a highly motivated and experienced professional to join our team as a Community Service Director. As a key member of our leadership team, you'll be responsible for leading our community staff to provide exceptional service to our residents. If you're passionate about delivering outstanding customer experiences and have a...

  • Catering Services Director

    2 weeks ago

    Miami, Florida, United States EAST Miami Full time

    As a Catering Services Director at EAST Miami, you will oversee the development and execution of innovative catering solutions that exceed our guests' expectations. Your role will involve collaborating with cross-functional teams to create personalized experiences tailored to each client's needs. Responsibilities: • Collaborate with sales and marketing...

  • Director of Audit Services

    4 weeks ago

    Miami, Florida, United States destinationone Consulting Full time

    About the RoleAs a Partner/Director of Audit at destinationone Consulting, you will play a key role in shaping our audit practices and driving business growth. You will be responsible for overseeing audit engagements, managing client relationships, and ensuring overall quality.Key AccountabilitiesLead audit engagements and ensure delivery of high-quality...

  • Upscale Service Director

    2 weeks ago

    Miami, Florida, United States Riviera Dining Group Inc Full time

    Serve with Excellence:Riviera Dining Group Inc is seeking a talented Upscale Service Director to join our team at Claudie. In this role, you'll be responsible for managing and directing daily front-of-house operations, overseeing staff performance, and delivering exceptional customer service.About Our Team:We're a collective of individuals dedicated to...

  • Financial Services Director

    3 weeks ago

    Miami, Florida, United States Aligned Solutions Full time

    Job SummaryWe are seeking a skilled Financial Services Director to oversee the accounting and reporting functions for commercial lending. As a key member of our team, you will work closely with the finance department to review and prepare monthly journal entries, reconcile roll-forward reports and account balances, and manage monthly reporting. The ideal...

  • Automotive Financial Services Director

    2 weeks ago

    Miami, Florida, United States Braman Motors Inc Full time

    Job OverviewBraman Motors Inc is seeking a seasoned Financial Services Director to lead our finance operations in the automotive industry.This role requires strong analytical skills and leadership expertise to drive financial performance, customer satisfaction, and business growth.

  • Director of Cardiovascular Services

    2 days ago

    Miami, Florida, United States Kendall Regional Medical Center Full time

    Kendall Regional Medical Center: Our hospital is a leading provider of healthcare services, dedicated to delivering compassionate care and innovative treatment options. We strive to create a positive work environment that fosters growth and collaboration among our team members.Job Description: We are seeking an experienced Cardiovascular Services Director to...

  • Medical Director for Trauma Services

    4 weeks ago

    Miami, Florida, United States HCA Healthcare Full time

    OverviewHCA Healthcare, one of the largest healthcare systems in the country, is seeking an experienced Medical Director to lead our Trauma Services team at Aventura Hospital and Medical Center. With over 180 hospitals across 20 states, HCA Healthcare offers a unique opportunity to make a meaningful impact in the lives of patients and communities.

  • Tax Service Director

    3 weeks ago

    Miami, Florida, United States Safe Tax LLC Full time

    About the JobWe are looking for a skilled Tax Service Director to join our team at Safe Tax LLC. As a key member of our staff, you will be responsible for supporting the office's daily operations, client satisfaction, and overall success.The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.Key...

  • Director of Administrative Services

    2 weeks ago

    Miami, Florida, United States THE FELICETTI LAW FIRM PLLC Full time

    Job DescriptionThe Director of Administrative Services will play a key role in overseeing the day-to-day operations of THE FELICETTI LAW FIRM PLLC in Miami, FL. This is a full-time position with an estimated annual salary of $125,000.Responsibilities:Streamline processes and manage administrative functions to ensure efficient operation of the firm.Work...

  • Senior Transplant Laboratory Director

    2 days ago

    Miami, Florida, United States Korn Ferry Full time

    The Department of Surgery -Transplant Lab invites applications for an Associate Director of Medical Transplant Lab - Open Rank clinical faculty member. This exciting opportunity will enable the selected candidate to grow into the Medical Director of Transplant Laboratory.Key ResponsibilitiesUnder the supervision of the interim medical director, the associate...

  • Service Center Director

    3 weeks ago

    Miami, Florida, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job Overview:We are currently seeking a Service Center Director to join our team at Atlantic Coast Enterprises - ACE Jiffy Lube in Miami, FL. The successful candidate will be responsible for overseeing the daily operations of our auto store, including customer service, sales, and team management. This role comes with a competitive salary, as well as multiple...