Customer Experience Specialist
3 weeks ago
About the Role:
We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our global customer solutions team, you will play a critical role in delivering exceptional customer experiences across various channels.
Key Responsibilities:
- Customer Channel Management: Develop and implement effective customer channel strategies to enhance customer engagement and satisfaction.
- Case Management: Provide timely and professional case management services to resolve customer issues and concerns.
- Customer Onboarding and Relationship Management: Lead the onboarding process for new customers and build strong relationships to drive long-term loyalty and growth.
- Contract and Dispute Management: Collaborate with internal stakeholders to resolve contract and dispute issues in a fair and timely manner.
Requirements:
- Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
- Ability to work independently and as part of a team to achieve business objectives.
- Strong analytical and problem-solving skills to resolve complex customer issues.
- Proficiency in using technology to drive customer engagement and process improvements.
About Maersk:
Maersk is a global leader in the shipping and logistics industry, committed to delivering exceptional customer experiences and driving business growth. We value diversity, equity, and inclusion and strive to create a workplace that is inclusive and respectful of all employees.
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