Field Services Representative

4 days ago

Woodstock, Georgia, United States CEMEX Full time
Job Summary

The Field Services Representative will provide support to outside sales staff by assisting customers on site with project planning, product selection, and problem-solving. This role serves as a liaison between the customer, sales, and production teams.

Key Responsibilities
  • Attend and actively participate in pre-construction meetings with customers, sales, operations management, and QC to ensure appropriate mix and performance.
  • Participate in large jobs to ensure quality delivery and placement.
  • Effectively address customer concerns and complaints.
  • Maintain records and write reports regarding jobsite issues, driver performance, and product problems.
  • Train with sales, QC, and operation personnel to become knowledgeable regarding technical updates and industry standards.
  • Participate in routine employee communications meetings.
  • Notify sales of anything pertinent regarding the business.
  • Communicate frequently with sales, QC, and customer service personnel to coordinate the overall effort.
  • Establish consulting relationships with customers while effectively representing the company's best interest.
  • Maintain environmental, housekeeping, safety, and business conduct to comply with company standards and government regulations.
  • Manage time effectively to schedule and prioritize assignments.
  • Work in an unstructured environment.
  • Make administrative improvement recommendations.
  • Assist with market and pricing studies.
  • Responsible for special projects and requests as needed.
  • Able to work overtime and shifts as needed.
  • Perform work as assigned by supervisor.
Requirements
  • Bachelor's degree in a related area (sales, marketing, communications, social sciences) or two to three years of related experience.
  • Proficient in business systems (Excel, Word, Lotus Notes, etc.).
  • Possess analytical, problem-solving, and organizational skills.
  • Must be detail-oriented and accurate with an ability to handle large volumes of data entry.
  • Ability to communicate effectively both orally and in writing to employees and others.
  • Maintain confidentiality in daily operations.
  • Perform duties in a professional manner.
  • Flexible to travel overnight and to work all hours required, including nights and weekends.
  • Interested in relocating in the future for upward mobility.
Working Conditions

While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors as well as function safely around heavy rolling equipment. Continuous exposure to extreme heat, extreme cold, extreme noise, and working outdoors. Must wear protective equipment while at the location.

Physical Requirements

Requires stationary position, traverse, move, transport, and the ability to significant degree to operate, activate, use, prepare, inspect, place, detect, or position. Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently. Job involves sitting most of the time, but also involves walking or standing for brief periods of time. While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors.

Equal Employment Opportunity

CEMEX is an EEO/AA institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act. CEMEX complies with the State of Arizona's Smoke-Free Act (Arizona Revised Statutes * Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well.

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