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Convention Services Manager

2 months ago

Lexington, Kentucky, United States Avion Hospitality Full time
Job Summary

The Convention Services Manager is responsible for driving revenue growth and delivering exceptional customer experiences for assigned conventions and events. This role requires a strong understanding of the hotel's operations and policies, as well as the ability to effectively communicate with clients and internal stakeholders.

Key Responsibilities
  • Revenue Growth: Achieve assigned revenue goals by effectively servicing clients and negotiating contracts.
  • Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional service and ensuring seamless event execution.
  • Market Analysis: Conduct market analysis to identify trends and opportunities for growth.
  • Communication: Develop and maintain strong relationships with clients, internal stakeholders, and industry partners.
  • Event Execution: Oversee the planning and execution of conventions and events, ensuring timely delivery and accuracy.
  • Community Engagement: Maintain strong visibility in the local community and industry organizations.
  • Team Collaboration: Collaborate with the Director of Sales and other departments to achieve business objectives.
Requirements
  • Education: High school diploma or equivalent required; previous convention/event and catering sales experience preferred.
  • Skills: Strong verbal and written communication skills, ability to negotiate and influence others, and proficiency in Microsoft Office products.
  • Experience: Previous experience in convention/event and catering sales, with a strong understanding of food and beverage operations.