Restaurant Operations Manager
2 months ago
Great Eats Hospitality is a dynamic and growing hospitality company that delivers exceptional service, fresh ingredients, and delicious cuisine. Our mission is to enrich the lives of our employees and guests by creating a fun and festive working and dining experience.
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for the overall success of our restaurant operations, ensuring efficient and profitable operations, and maintaining high standards of food, service, and health and safety.
Key Responsibilities:- Restaurant Operations: Coordinate the entire operation of the restaurant, ensuring seamless execution of daily tasks and activities.
- Food Preparation and Safety: Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Regulatory Compliance: Ensure compliance with alcoholic beverage regulations and other relevant laws and regulations.
- Reporting and Communication: Complete and share daily log reports with the Executive Management Team, providing updates on restaurant performance and any issues or concerns.
- Employee Management: Handle discipline and termination of employees in coordination with the Human Resource Director, and provide feedback and coaching to staff members.
- Staff Management: Manage your staff, providing guidance and support to ensure they meet the company's standards and expectations.
- Customer Service: Greet customers, advise on menu and beverage choices, and ensure that all guests feel welcome and receive responsive, friendly, and courteous service.
- Training and Development: Train and motivate Front of the House, Back of the House, and Managers, ensuring they have the skills and knowledge needed to excel in their roles.
- Scheduling and Inventory Management: Create and manage the staff schedule each week, and manage inventory and purchasing for the restaurant.
- Business Performance: Analyze and plan restaurant sales levels and profitability, and take responsibility for the business performance of the restaurant.
- Marketing and Promotion: Attract patrons by implementing marketing programs with local jurisdictions, and maintain professional and technical knowledge with the Executive Management Team by tracking emerging trends in the restaurant industry.
- Equipment Maintenance: Ensure that all restaurant equipment is maintained and properly working.
- Experience: Minimum of 3 years of full-service restaurant experience, with a minimum of 2 years of experience with restaurant POS systems, computers, and online delivery and carry-out apps.
- Skills: Strong leadership, communication, and interpersonal skills, with the ability to think quickly on your feet and be a problem solver.
- Physical Demands: Ability to reach, bend, stoop, and frequently lift 25 lbs. without assistance and 50 lbs. with assistance, and work in a hot and noisy environment.
- Education and Certifications: High school diploma or equivalent, with a food handlers and/or alcohol certification may be required.
- Transportation: Reliable transportation to and from work.
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