Emergency Department Hospitality Partner

3 weeks ago


Neptune City, New Jersey, United States Hackensack Meridian Health Full time
Job Summary

We are seeking a highly skilled and compassionate Emergency Department Hospitality Partner to join our team at Hackensack Meridian Health. As a key member of our Patient Experience team, you will play a vital role in ensuring that our patients receive exceptional care and service in our Emergency Department.

Responsibilities
  • Environmental Services (25%): Respond to calls for housekeeping problems, maintain stock of paper and cleaning supplies, police public restrooms, and provide communication between clinical staff and Environmental Services.
  • Food & Nutrition (25%): Provide communication between clinical staff and Food & Nutrition, monitor patient diet orders, police pantries, and restock pantry items as needed.
  • Patient Dining Associate Patient Partner (25%): Provide quality customer service to patients, round on patients to explain patient diets, handle immediate service recoveries, and prioritize patients with extensive hold times.
  • Other (25%): Assist in decluttering the Emergency Department, build and maintain relationships with support services and clinical team members, and perform other duties as assigned.
Qualifications
  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.


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