Emergency Department Support Specialist
2 weeks ago
At Hackensack Meridian Health, we believe that our team members are the heart of what makes us better. Our employees are the driving force behind our mission to transform healthcare and serve as a leader of positive change. With a culture rooted in connection and collaboration, we strive to create a work environment that is supportive, inclusive, and empowering.
We offer a comprehensive benefits package, flexible scheduling, tuition reimbursement, employee discounts, and much more. Our employees are the key to our success, and we are committed to supporting their growth and development.
Job SummaryThe Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health's Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. This role is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units.
Responsibilities- Environmental Services (25%):
- Respond to calls for housekeeping problems such as spills and specific departmental needs.
- Maintain stock of paper and cleaning supplies.
- Policing public restrooms, stocking toilet paper and paper towels as needed.
- Provide communication between clinical staff and Environmental Services.
- Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
- Policing pantries and restock pantry items as needed.
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Proactively round on patients to explain patient diets.
- Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
- Prioritize patients with extensive hold times to ensure they are as comfortable as possible.
- Assist in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways or patient areas.
- Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.
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