Director of Service Operations Lead

5 days ago


Dayton, Ohio, United States DSJ Global Full time
Job Description

DSJ Global is seeking a seasoned Director of Service Operations to spearhead our technical service training, delivery, installation, and post-sales services across North America. This role will drive initiatives to enhance service operations, contributing directly to improved care experiences through operational excellence.

The ideal candidate will have the following responsibilities:

  • Develop and implement a comprehensive strategy for technical customer support, field service delivery, installation, and post-sales services across North America and beyond.
  • Design a post-sales services portfolio that promotes growth in collaboration with sales, marketing, customer engagement, and finance teams.
  • Create a strategy for connected products and services, including technical support and an Automated Response System (ARS).
  • Oversee budgetary aspects for technical service, field training, installation, and post-sales operations.
  • Ensure that service capabilities and team performance focus on enhancing customer experiences throughout their journey.
  • Establish a complaint handling system that yields actionable insights from installation and service data.
  • Ensure compliance with regulatory standards and company policies.
  • Work closely with engineering, quality assurance, manufacturing, and marketing teams to develop a cohesive product and service lifecycle management plan.

The successful candidate will have a Bachelor's degree in a relevant field and a minimum of 8 years of management experience in technical support or a related area. Previous experience in the medical device sector is advantageous.

DSJ Global is a revolutionary search firm specializing in the bespoke delivery of executive search solutions to clients. We operate on an international scale, providing bespoke search packages that are unrivaled in the recruitment market. Our aim is to provide executive search level services that are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure.



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