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Front Desk Operations Coordinator

1 week ago

Santa Fe, New Mexico, United States MCR Hotels Part time

We are seeking a Front Desk Operations Coordinator to join our team at MCR Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

About the Role:

The Front Desk Operations Coordinator will work closely with our front desk agents to provide top-notch customer service, manage daily hotel operations, and maintain a clean and organized front desk area. This role requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Main Responsibilities:

  • Deliver exceptional guest experiences and ensure efficient check-in and check-out processes
  • Manage daily hotel operations, including front desk duties and housekeeping tasks
  • Collaborate with fellow associates to resolve issues and improve hotel operations
  • Maintain a clean and organized front desk area
  • Monitor and report any issues or concerns to management
  • Develop and implement procedures to improve front desk operations

Requirements:

  • Possess excellent communication and interpersonal skills
  • Be able to work effectively under pressure and multitask
  • Have basic math skills and knowledge of Windows operating systems
  • Be willing to work flexible hours, including evenings, nights, weekends, and holidays