Guest Services Agent

2 weeks ago

Santa Fe, New Mexico, United States Ojo Spa Resorts Full time

Job Type

Part-time

Description

Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday - Thursday) with a guest and can also enjoy discounted spa treatments.

Why choose Ojo Caliente Mineral Springs Resort & Spa?

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

What sets us apart?

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Ojo Caliente Mineral Springs Resort & Spa in Ojo Caliente, NM is looking for positive, professional, and energetic Guest Services Agents to join it's front desk team

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  1. Handles daily front desk operations, ensuring the highest standards of service.
  2. Welcomes incoming guests to the resort.
  3. Registers guests in an efficient and friendly manner, with a smile.
  4. Is prompt and courteous, paying great attention to detail.
  5. Resolves guest issues in an empowered manner.
  6. Maintains a calm, positive presence when confronted with difficult situations.
  7. Communicates with other departments to resolve guest issues.
  8. Uses various communication tools: guest texting app, radio, telephone.
  9. Answers incoming phone calls in a prompt and friendly manner.
  10. Uses systems at the front desk to process all data: V1, Agilysys.
  11. Follows all operational policies (SOPs), including safety and security protocols.
  12. Handles cash in accordance with all applicable procedures.
  13. Supports other team members and departments as needed.
  14. Maintains complete knowledge of all resort features and services.
  15. Maintains a consistent presence at the front desk.
  16. Checks guests out in a friendly and courteous manner, with a smile.
  17. Welcomes guests back.
This summary of job functions is not meant to be all-inclusive. The employee may be asked to perform other reasonable duties as assigned by their supervisor or manager.

Requirements

QUALIFICATIONS/REQUIREMENTS:
  1. Experience in a hospitality setting preferred.
  2. High school diploma (or equivalent); hospitality degree or certificate a plus.
  3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus.
  4. Reliability, punctuality and professional communication skills are critical.
  5. Ability to work under pressure with a high level of patience and customer service.
  6. Accurate cash handling skills required.
  7. CPR and first aid certification a plus; willing to be trained in same.
  8. Ability to work evenings, weekends, weekdays, and holidays required.
  9. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
  10. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.
Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
  • Mission based company with values you can trust
  • Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
  • Employee Assistance Program (EAP)
  • Paid Sick Time
  • Paid Time Off
  • Ongoing training to build critical skills for current and future roles
  • Numerous Growth & Developmental Opportunities
  • Competitive Compensation
  • Discounted Employee Lunch
  • Free Lunch/Dinner on Thanksgiving & Christmas
  • Employee Appreciation Lunches
  • Above and Beyond Awards - Ojo Bucks
  • Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
  • 40% off Spa Treatments (includes private pools and private Ojitos)
  • 40% off at the Restaurants
  • 20% off at the Gift Shops
  • Discounted Lodging Rate
  • Hiking Trails
Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move

  • Guest Service Agent

    7 days ago

    Santa Fe, New Mexico, United States Drury Hotels Full time

    Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. ...

  • Mobile Notary Signing Agent- Santa Fe, NM

    6 days ago

    Santa Fe, New Mexico, United States Notary Signing Agent Services Full time

    Mobile Notary Signing AgentJoin NotarySigningAgentServices.com as a Mobile Notary Signing Agent and embark on a rewarding career. As a vital part of the loan signing process, you will help clients complete notarizations with professionalism and care. We provide training, certification assistance, and ongoing support to ensure your success.Key...

  • El Rey Front Desk Agent

    3 weeks ago

    Santa Fe, New Mexico, United States Schulte Companies Full time

    Schulte Companies - 1862 CERRILLOS RD [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    1 week ago

    Santa Fe, New Mexico, United States TPG Hotels Resorts and Marinas Full time

    Job Overview We are looking for a responsible, friendly, and detail-oriented Guest Service Agent (Front Desk Agent) at the Residence Inn by Marriott in Santa Fe, NM. In this role you will welcome our guests, check them in and ensure they have an amazing stay at our hotel. In addition, you will be assisting guests with room reservations, answering guest...

  • Receptionist - State Farm Agent Team Member

    2 weeks ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    Responsive recruiter Replies within 24 hours Benefits: License Reimbursement Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:Garrett Seawright - State Farm Agent is a leading insurance agency dedicated to providing exceptional service...

  • Receptionist - State Farm Agent Team Member

    6 days ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    Responsive recruiter Benefits: License Reimbursement Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:Garrett Seawright - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are...

  • Bilingual Customer Service Agent

    2 days ago

    Santa Fe, New Mexico, United States Fix Network Full time

    Join Speedy Glass as a Bilingual (Spanish and English) Customer Service Agent at our Santa Fe, NM store (on-site). nete a Speedy Glass como Agente de Servicio al Cliente Bilinge (Espaol e Ingls) en nuestra tienda de Santa Fe, NM (en sitio). Help us deliver outstanding customer service to every guest, every time Aydanos a brindar un servicio al cliente...

  • Bilingual Customer Service Agent

    2 weeks ago

    Santa Fe, New Mexico, United States Speedy Glass Full time

    Join Speedy Glass as a Bilingual (Spanish and English) Customer Service Agent at our Santa Fe, NM store (on-site). nete a Speedy Glass como Agente de Servicio al Cliente Bilinge (Espaol e Ingls) en nuestra tienda de Santa Fe, NM (en sitio). Help us deliver outstanding customer service to every guest, every time Aydanos a brindar un servicio al cliente...

  • Guest Service Representative

    2 days ago

    Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

    About UsHeritage Hotels & Resorts Inc. is an Equal Opportunity Employer committed to inspiring our communities and celebrating local artisans.Salary Information$14.60-$16 HourlyJob SummaryWe are looking for a detail-oriented Parking Attendant to join our team. In this role, you will be responsible for providing exceptional service to guests, including...

  • Guest Services Team Member

    2 days ago

    Santa Fe, New Mexico, United States Schulte Companies Full time

    Job DescriptionAs a Guest Services Team Member at Schulte Companies, you will play a critical role in delivering exceptional guest experiences. Your primary responsibility will be to ensure the cleanliness and comfort of our guest rooms and public areas.Key Duties and ResponsibilitiesClean and sanitize guest rooms, including bathrooms and kitchenettesRestock...

  • Customer Service Representative

    2 weeks ago

    Santa Fe, New Mexico, United States Bryan Doerner - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Service Representative

    4 hours ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    Responsive recruiter Benefits: License Reimbursement Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Garrett Seawright - State Farm Agent, you will...

  • Receptionist - State Farm Agent Team Member

    6 hours ago

    Santa Fe, New Mexico, United States Jamie Dunn - State Farm Agent Part time

    Benefits:Company parties Flexible schedule Free food & snacks Opportunity for advancement Training & development ROLE DESCRIPTION:Jamie Dunn - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist -...

  • Part Time Front Desk Agent

    1 week ago

    Santa Fe, New Mexico, United States MCR Hotels Part time

    The Front Desk Agent at the Hampton Inn Santa Fe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS:  Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...

  • Customer Service Representative

    2 weeks ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    Benefits:License ReimbursementHourly Plus CommissionBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Garrett Seawright - State Farm Agent, you will generate the kind of exceptional client...

  • Guest Experience Specialist

    2 days ago

    Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

    **Delivering Exceptional Guest Experiences**As a Guest Experience Specialist at Heritage Hotels & Resorts Inc., you will have the opportunity to make a lasting impression on our guests. Our goal is to create an unforgettable experience through personalized service and attention to detail.**Responsibilities Include**Welcoming guests to the hotel and ensuring...

  • Guest Experience Manager

    1 week ago

    Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

    Job Type Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities...

  • Airport Agent

    2 days ago

    Santa Fe, New Mexico, United States Envoy Air Full time

    What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate Customer Service, Agent, Ramp, Retail, Airline, Customer

  • Customer Service Liaison

    7 days ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    As a vital member of the Garrett Seawright - State Farm Agent team, you will play a key role in driving our daily business operations and customer success.Company OverviewOur agency is dedicated to improving the lives of our customers by providing exceptional service and proactive marketing of relevant products and services. As a Customer Relations...

  • Customer Service Professional

    2 hours ago

    Santa Fe, New Mexico, United States Garrett Seawright - State Farm Agent Full time

    We are seeking a skilled Customer Service Professional to join our team at Garrett Seawright - State Farm Agent. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our clients by providing exceptional customer service and support.Job DescriptionIn this role, you will be responsible for answering customer...