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Senior Associate Digital Laboratory Solutions Expert
2 months ago
ROLE SUMMARY
The Senior Associate, Digital Laboratory Solutions is responsible for supporting the laboratory environment at Pfizer's Andover R&D labs. This role will work closely with laboratory scientists to ensure the smooth operation of digital technology in the laboratory space, including PCs and specialized lab equipment.
The position will also be responsible for participating in laboratory-focused projects, such as deployments and upgrades of enterprise and instrumentation-specific software, installation and configuration of servers and databases, etc.
This role will work in close partnership with peers across the Digital Laboratory Solutions organization to ensure consistency with global standards and may be called upon to work on global projects.
Work will be executed individually or through project teams, leveraging the successful candidate's technical and/or subject matter expertise to achieve results.
ROLE RESPONSIBILITIES
- Act as a key technical contact for Digital Laboratory Solutions at Pfizer's R&D labs in Andover, MA.
- Collaborate with local stakeholders and as needed, global Digital Laboratory Solutions peers to understand, document, deliver, and support the laboratory data workflows needed at the site.
- Engage in active and frequent communication with laboratory leaders and staff, keeping them proactively informed of any changes or incidents that may impact their work.
- Perform system administration duties for critical lab hardware and information systems.
- Manage local projects and coordinate global initiatives relevant to the Andover site.
- Broker communications between portfolio owners, vendors, and service providers to ensure that solutions align with business needs.
- Serve as a technical escalation point for onsite outsourced service providers supporting the lab benchtop environment.
- Implement and support the computer, operating system, security, compliance, application, and data workflows for each type of laboratory system.
BASIC QUALIFICATIONS
- Degree in a relevant field (Information Technology, Computer Science, Engineering, Life Sciences) or demonstrated equivalent experience.
- 3+ years implementing and supporting Digital laboratory solutions in the life science industry (5+ years if no degree).
- Understanding of systems supporting chromatography, mass spectrometry, flow cytometry, etc.
- Understanding of lab data management practices.
- Experience in multiple operating environments (e.g. Windows Linux).
- Strong interpersonal communication skills and a track record of fostering positive customer relationships.
PREFERRED QUALIFICATIONS
- Expertise in deploying and supporting multi-tiered application architecture.
- Security best practices and emerging cloud (XaaS) services impacting laboratory systems.
- Scripting and/or software development experience.
- Strong Windows and/or Linux administration experience.
- Understanding of networking concepts and ability to effectively identify and resolve issues -- TCP/IP, DNS.
- Experience working with major scientific vendors such as Waters, Agilent, Cytiva, Thermo Fisher.
- Cloud knowledge particularly in an AWS environment.
PHYSICAL/MENTAL REQUIREMENTS
- Ability to carry desktop computers and maneuver around lab equipment/furniture.
