Network Support Specialist

5 days ago

Austin, Texas, United States General Dynamics Information Technology Full time
Job Title: Network Support Technician

Transform technology into opportunity as a Network Support Technician with General Dynamics Information Technology (GDIT).

Job Summary:

We are seeking a highly skilled Network Support Technician to join our team at the US Army Intelligence and Security Command (INSCOM). As a Network Support Technician, you will be responsible for monitoring and responding to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

Key Responsibilities:
  • Provide primary interface with contractor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
  • May provide network server support.
  • Requires extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software.
  • May function as lead job providing guidance and training for less experienced technicians.
  • Provide Tier I and II support at remote field and garrison sites.
  • Perform server and desktop installation, basic cabling.
  • Perform systems administration of desktop and server systems connected to local and wide area networks.
  • Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions.
  • Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations.
  • Maintain and load cryptographic device and keys.
  • Perform troubleshooting, maintenance, and repair on many types of hardware and software.
  • Provide advice and training to end users.
  • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements:
  • Bachelor's Degree with 12 years of experience or Masters with 10 years of experience.
  • Knowledge of the principles, methods, and techniques used in network administration and support.
  • Knowledge of related hardware and software.
  • DoD M IAT Level II/8140 Computing Environment (CE) certification.
  • Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux, VCP5, Azure Administrator Fundamentals, etc.
What You'll Need to Succeed:
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and technical skills.
  • Ability to learn and adapt to new technologies and systems.
Additional Information:

Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract. Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity. Travel may be required to support the mission.

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