Front End Team Leader

1 day ago


Burlington, Massachusetts, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and organized Front End Team Leader to join our team at Wegmans Food Markets. As a key member of our store operations team, you will be responsible for coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.

Key Responsibilities
  • Manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store.
  • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently.
  • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
  • Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards.
  • Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges.
  • Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture.
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree.
  • Computer skills.
  • Proven ability to multi-task and handle interruptions in a fast-paced environment.
Preferred Qualifications
  • Experience leading a team.
  • Ability to quickly learn and adapt to new situations and subject matters.

We offer a comprehensive benefits package, including paid time off, higher premium pay rates for working overtime, on Sundays, or on recognized holidays, health care benefits, retirement plan, and more. Join our team and discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community.


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