Insurance Operations Manager

4 weeks ago


Colorado Springs, Colorado, United States USAA Full time
About USAA

USAA is a mission-driven organization dedicated to facilitating the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do.

Job Summary

We are seeking an experienced Insurance Operations Manager to lead our Auto Claims team. As a key member of our operations leadership team, you will be responsible for overseeing the daily activities of our claims handlers, ensuring that they have the necessary resources and support to deliver exceptional customer service.

Key Responsibilities
  1. Develop and implement effective strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  2. Mentor and coach claims handlers to ensure they have the skills and knowledge required to handle complex claims.
  3. Analyze data and metrics to identify trends and areas for improvement, making recommendations to senior leadership.
  4. Collaborate with cross-functional teams to develop and implement process improvements.
  5. Manage and maintain relationships with internal stakeholders, including customers, vendors, and regulatory agencies.
Requirements
  • Bachelor's degree in a related field, or equivalent experience.
  • 6 years of progressive experience in insurance operations, with a minimum of 2 years in a leadership role.
  • Experience working with data analytics tools and software.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Demonstrated leadership and management skills, with the ability to motivate and develop high-performing teams.
What We Offer

USAA offers a competitive salary range of $102,230 - $184,010 per year, based on location and experience. In addition, we offer a comprehensive benefits package, including medical, dental, vision, and 401(k) matching. Our employees also enjoy paid time off, flexible work arrangements, and opportunities for professional development and growth.

Equal Opportunity Employer

USAA is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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