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Renewals Representative

2 months ago

Dublin, Ohio, United States Quest Software Full time
About the Role

We are seeking a highly motivated and results-driven Renewals Representative to join our Software Sales team at Quest Software. As a key member of our team, you will be responsible for maintaining and growing revenue with our existing customers, managing current renewals, upselling prepaid maintenance, and reinstating lapsed customers.

Key Responsibilities
  • Achieve quarterly assigned team sales quotas
  • Maintain accurate forecast activities for assigned region in the CRM
  • Effectively defend against competitive pressures and uncover additional opportunities
  • Take an account management approach to identify co-termination and reinstatement opportunities
  • Interface with Quest software renewals management, technical support, and business unit teams to ensure customer success and timely feedback
  • Build knowledge on a specific technology solution area, such as security, database, or systems management products
  • Stay up-to-date on new technology and support offerings to increase sales to customers
  • Develop relationships with peers in field sales, technical support, or with product managers to ensure customer needs are met
  • Work independently managing full sales cycle to close, leveraging cross-functional resources to achieve results and meet customer needs
  • Partner with other members of the renewal team and with field sales to support in the selling process
Requirements
  • 1+ years of sales, renewal, or account management experience or a combination of experience and education
  • Strong organization skills with an emphasis on territory management
  • Excellent PC and internet skills with a strong understanding of Microsoft Office
  • Experience working in a fast-paced environment
  • Motivated self-starter with the ability to handle a high volume of email communications and outbound calls
  • Ability to work in our Dublin, OH office
Preferred Qualifications
  • AA Degree
  • Customer Success background
  • Experience selling software, telecommunications, or insurance
  • Siebel or Salesforce.com experience