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Food Runner

1 month ago

Miami Beach, Florida, United States SLS Hotels Full time
Job Title: Food Runner

Company Description:

SLS Hotels is a leading hospitality brand that offers a unique and exceptional experience to its guests. We are seeking a highly motivated and customer-focused Food Runner to join our team at SLS South Beach in Miami.

Job Summary:

The Food Runner will be responsible for ensuring efficient service of all food in the pool and providing exceptional service to our guests by assisting and supporting the wait staff. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Assist in ensuring efficient service of all food in the pool
  • Provide exceptional service to guests by assisting and supporting the wait staff
  • Run all food from the kitchen to assigned table station and other stations as needed
  • Use position numbers to ensure accurate and efficient service
  • Receive food and place hot food into warmers and cold food and salads into reach-ins
  • Keep warmers/refrigerators clean throughout the shift
  • Ensure that all guests feel welcome and are given responsive, professional, and gracious service at all times
  • Anticipate guest needs and provide extra items, drinks, and condiments to the table
  • Liaise with support staff to ensure communication at all times about the wants and needs of the guest
  • Understand the order taken and any changes to the menu
  • Aware of all upcoming orders and status of tables expecting food
  • Serve water and non-alcoholic beverages to guests and remove dirty dishes from tables
  • Ensure that the dining room is supplied with appropriate and clean utensils, china, glassware, water, condiments, and anything else that is necessary
  • Assist the kitchen in expediting the service process to maintain the flow of service throughout the dining room
  • Perform all side work duties assigned and maintain the cleanliness of the restaurant
  • Responsible for taking, compiling, and delivering orders for in-room dining
Requirements:
  • High School Diploma or equivalent required
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Must have an exceptional personality and hospitality-driven attitude
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and partner with others to promote an environment of teamwork
  • Must be able to stand or walk a minimum eight-hour shift
  • Must be able to observe and respond to various situations while also multitasking and handling stressful situations
  • Must be able to twist, tow, reach, bend, climb, and carry objects as necessary
  • Must have excellent communication skills and be able to read, write, speak, and understand English
Additional Information:

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.

Additional language ability is preferred.