Amazon Delivery Station Customer Experience Specialist

6 days ago


Rochester, New York, United States Amazon Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Experience Specialist. As part of our logistics operation, you will play a vital role in ensuring our customers receive their packages on time, as promised.

Job Description

In this dynamic and fast-paced environment, you will be responsible for providing exceptional customer service, resolving issues efficiently, and communicating effectively with customers, warehouse associates, and delivery partners.

You will work closely with our warehouse and delivery teams to ensure seamless package delivery and provide assistance to customers in need of rescheduling or addressing delivery issues.

Key Responsibilities

  • Provide top-notch customer service, responding promptly to customer inquiries and resolving issues in a timely manner
  • Communicate effectively with customers, warehouse associates, and delivery partners to ensure smooth package delivery
  • Empathize with and prioritize customer needs, upholding Amazon's values and respecting every customer interaction
  • Responsible for resolving issues and setting appropriate expectations with customers, consistently demonstrating excellent communication skills

Requirements

To succeed in this role, you should possess:

  • A high school diploma or equivalent
  • Previous experience in customer service, preferably in a fast-paced environment
  • The ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, database searching, and instant messenger tools

What We Offer

As an Amazon employee, you can expect:

  • A competitive salary range of $34,900-$59,400 per year, based on geographic location and performance
  • A comprehensive benefits package, including medical, financial, and other perks
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A collaborative and inclusive work environment that values diversity and innovation

Join Our Team



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