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Server - Hospitality Expert

2 months ago

Philadelphia, Pennsylvania, United States Study Hotels Full time
Job Summary

We are seeking a skilled Server to join our team at CO-OP Restaurant & Lounge, a dynamic restaurant featuring great food and spirited hospitality. As a Server, you will be responsible for providing exceptional hospitality and service to our guests, creating an engaging environment and ensuring a seamless dining experience.

Key Responsibilities
  • Provide Exceptional Service: Offer the highest level of hospitality and customer service expected by our guests, ensuring their needs are met and exceeded.
  • Improve Dining Service Standards: Understand and improve dining service standards and guest relations, monitoring and observing guests' dining experience to ensure satisfaction and respond promptly to any issues.
  • Menu Knowledge and Expertise: Explain menu items, understand allergy concerns, and answer general inquiries, maintaining accurate knowledge of all menu items and beverage programs.
  • Team Player: Be a team player, assist others when necessary to ensure a seamless guest experience, and complete setup and breakdown of a section, including detailed cleaning of work area and surrounding areas.
  • Knowledge and Skills: Develop knowledge of traditional cooking, wine, beer, and cocktails, and maintain a safe and clean work environment.
Fundamentals
  • Communication Skills: Maintain a friendly, cheerful, and courteous demeanor at all times, with excellent verbal and written interpersonal communication skills.
  • Education and Experience: High school diploma or general education degree (GED), and 2+ years experience in a fine dining or upscale casual environment.
  • Availability and Flexibility: Flexibility to work any shift, including evenings, weekends, and holidays.
  • Language Skills: Proficiency in English required; a second language is desirable.
  • Physical Demands: Ability to lift and move goods weighing a maximum of 40 lbs, and stand for long periods indoors with a climate-controlled workstation.
About Us

CO-OP Restaurant & Lounge is an energetic restaurant featuring great food and spirited hospitality. We are part of The Study Hotels brand, which offers a unique and personalized experience to our guests. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests.