Technical Solutions Consultant

4 weeks ago


Middletown, Connecticut, United States Charles IT Full time
Job Overview

We are seeking a highly skilled Technical Account Manager to join our team at Charles IT. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional technical support, and driving business growth through strategic solutions.

Key Responsibilities:

  • Act as the primary point of contact for assigned clients, providing technical guidance and support to ensure their success with our solutions.
  • Develop and maintain in-depth knowledge of our products and services, as well as industry trends and best practices.
  • Collaborate with cross-functional teams to identify and pursue new business opportunities, and to deliver exceptional customer experiences.
  • Communicate effectively with clients and internal stakeholders, providing clear and concise updates on project status and progress.
  • Stay up-to-date with industry developments and emerging technologies, and apply this knowledge to drive innovation and growth within our organization.

Requirements:

  • Technical background, with previous experience in a technical role.
  • Associate degree or equivalent in a related field, and 5-7+ years related experience and/or training.
  • Superior oral and written communication skills, with the ability to present complex technical information to both technical and non-technical audiences.
  • Proven ability to work collaboratively as a member of a fast-paced, client-oriented team, with a strong focus on customer satisfaction and business growth.
  • Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms is a plus.

About Charles IT:

Charles IT is a thriving IT company experiencing rapid expansion, and we are proud to be listed among the Inc 5000's fastest-growing companies. We offer a competitive benefit program, including health, life, disability, paid holidays, PTO, dental, and 401K. We are committed to providing a positive and inclusive work environment, and we are an equal opportunity employer.



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