Patient Experience Coordinator

4 weeks ago


Anna, Illinois, United States ProgressiveHealth Full time
Job Title: Patient Experience Specialist

We are seeking a highly skilled Patient Experience Specialist to join our team at ProgressiveHealth. This role is responsible for providing exceptional patient care and support in a clinical setting.

Key Responsibilities:
  • Coordinate and perform all front office operations, ensuring a smooth and efficient patient experience.
  • Answer and manage a multiline telephone, responding to patient inquiries and concerns.
  • Greet patients and families, providing a warm and welcoming environment.
  • Verify insurance coverage and obtain authorizations as needed.
  • Schedule appointments and manage patient schedules.
  • Complete necessary documentation and maintain accurate records.
  • Support office staff as needed, ensuring seamless day-to-day operations.
Requirements:
  • High school diploma or equivalent required; related experience or training preferred.
  • Previous experience in customer service or clerical roles, with a focus on patient care.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Ability to manage time effectively, prioritize tasks, and adapt to changing situations.
  • Strong attention to detail and ability to maintain confidentiality.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
What We Offer:
  • Opportunity for work-life balance and paid time off.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents.
  • Company-sponsored basic life and AD&D insurance, long-term disability insurance, and 401(k) and ROTH 401(k) savings plans.
  • Continuing professional development and opportunities for growth and advancement.

About ProgressiveHealth: We are a leading provider of occupational and non-occupational health services, dedicated to delivering superior care and improving patient outcomes. With over 1,000 employees across the United States and Canada, we continue to expand our services and impact lives. We are an Equal Opportunity Employer.



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