Operations Manager

4 weeks ago

St Petersburg, United States SOCIETY OF ST VINCENT DE PAUL SOUTH PINELLAS INC Full time

Job Summary:

The Society of St. Vincent de Paul South Pinellas, Inc. is seeking a highly motivated and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for the administration and management of the services provided at our assigned location.

This may include programs supported through Federal, State, local, and private resources. The successful candidate will ensure services are delivered consistent with a housing first model, and best practice, community standards, identified regulations and contract requirements.

The population includes low and very low-income families and individuals experiencing homelessness, many who have no income, who are prioritized through the community established Coordinated Entry System and identified as the most vulnerable and at risk for remaining homeless longer without the housing intervention - rapid rehousing.

The Operations Manager will play a primary role to ensure compliance with established policy and procedures, as well as in the hiring, training, and supervision of the staff, and overseeing operations with the support of the Regional Director of the RRH&SS Programs.

Key Responsibilities:

  • Oversee one grant and estimate of up to 5 staff under a single/scattered site.
  • Exercise independent discretion in managing program, including working with Human Resources in recruiting, hiring, training, and evaluating program staff.
  • Participate in planning activities to effectively end homelessness among Veterans in the geographic area served.
  • Develop and distribute education materials about the services offered.
  • Develop and implement program procedures for case management, housing search, Padmission and other housing related services including the use of temporary financial assistance in a manner consistent with the organizations policies and its mission, and contract requirements.
  • Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery.
  • Research and develop protocol to assist clients in accessing mainstream benefits from federal, state, and local sources.
  • Point of Contact for Housing Navigation guidance and oversight of Padmission.
  • Review and approve Hud VASH individuals and families enrolled and ensure the required back-up documentation is contained in the case file.
  • Coordinate with program staff to ensure all client case files meet program and agency documentation requirements.
  • Review and approve all financial assistance requests prior to payment.
  • Ensure financial assistance requests are timely and include all required back-up documentation to support the expense.
  • Conduct staff meetings no less than once a month to review program performance and challenges, and share information.
  • Participate in monthly St. Vincent de Paul CARES Management Meetings.
  • Facilitate staff's participation in required and supplemental training.
  • Oversee HMIS data entry including its completeness, quality, and timeliness.
  • Track program performance through HMIS and use of other data collection methodologies.
  • Provide regular progress and performance reports to Regional Director and through the agency's Performance Quality Improvement System.
  • Complete reports for timely submission to funder and other organizations as required.
  • Monitor and Approve time sheets and partner agency invoices prior to payment.
  • Attend all agency required training and assigned community meetings.
  • Actively participate in the PQI System.

Requirements:

  • Able to speak, write and understand English.
  • Possess basic computer skills.
  • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
  • Flexible work schedule including evenings, nights, weekends, and holidays.
  • Ability to set appropriate limits, work under deadlines and multi-task.
  • Ability to organize, prioritize, self-motivate, and deliver results.
  • Excellent communication and listening skills.
  • Possess strong work ethics.
  • Successfully pass Law Enforcement background screening.
  • Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business.
  • Must have reliable transportation.
  • Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process.
  • Mission-driven attitude supplemented with integrity and passion.
  • Adherence to the highest ethical standards, personally and professionally.
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
  • Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

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