Home Care Case Manager
2 weeks ago
Guardian Angel Senior Services is seeking a highly skilled and compassionate Home Care Case Coordinator to join our team. As a key member of our staff, you will play a vital role in supporting the day-to-day functions of our company, ensuring exceptional quality client care and satisfaction.
Job SummaryTo support the day-to-day functions of the company in accordance with current federal, state, and local standards and guidelines and regulations that govern home care. Providing leadership for the overall functions of client case management. Maintaining and creating new contacts to drive new business on a consistent basis. This position will also oversee, back up, and support scheduling and any management/leadership positions in need of help while remaining committed to outstanding quality client care and satisfaction.
Responsibilities- Community and Caregiver Relations:
- Set an example for Scheduling Coordinators.
- Participate in interviewing new caregivers.
- Identify new opportunities for client referrals.
- Respond and manage new client inquiries for Service.
- Participate in the development and implementation of staff in-services programs.
- Audit client files for contract compliance and serve as a liaison for Contract/Case Managers.
- Client Management:
- Ensure all client needs are met and work toward exceeding expectations.
- Complete in-home assessments and address specific safety risks.
- Become familiar with community resources in order to provide information and referrals.
- Drafts, implements, and revises client Plans of Care to ensure appropriateness, effectiveness, efficiency, and client satisfaction.
- Bachelor's degree in a health or human service related field preferred.
- A minimum of two (2) years experience home health care is required.
- Ability to interface effectively and professionally with clients and families.
- Knowledge of government contract management with ASAPS a plus.
- Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically.
- Ability to handle stressful situations with compassion, understanding, and patience.
- Can operate with a sense of urgency and is resourceful and proactive.
- Possess excellent decision-making, negotiation, and time management skills.
- Work through frequent interruptions.
- Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary.
- Has a valid MA driver's license, a vehicle available for work-related travel, and appropriate insurance.
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