Customer Experience Solutions Expert

4 days ago


Hayward, California, United States Renewal by Andersen Full time
The Virtual Assessment Technician (VAT) role at Renewal by Andersen offers a unique opportunity for individuals to make a positive impact in the lives of customers. As a VAT, you will play a vital role in providing exceptional customer service by utilizing our visual assistance software to support and supplement field operations. Your primary responsibilities will include:

- Creating a path to service resolution by walking the homeowner through a remote fix or building out a highly detailed work order with pictures and notes.

- Updating the homeowner on their warranty status and communicating costs associated with out of warranty repairs.

- Gathering details for any orders needs, collecting material deposits, and shipping parts as needed.

- Conducting follow-up and job site virtual inspections with various field resources to ensure quality resolution of installation, job sites visit, and service work orders.

To excel in this role, you must possess excellent customer service phone and email skills, as well as intermediate to advanced computer and typing proficiency. A minimum of 2-3 years of customer service experience and 2-3 years' experience in the home improvement industry with a focus on window and door installation are also required. If you have technical window and door experience in installation or repair, it's a definite plus

We offer a competitive compensation package, including an estimated hourly rate of $28-$30 based on experience, and comprehensive benefits like health insurance, vision, dental, 401(k) program, and PTO - vacation, sick, and holiday pay. We're committed to supporting your career growth and offer opportunities for professional development, such as student loan repayment program and student tuition reimbursement.



  • Hayward, California, United States DuPont Full time

    As a leading provider of innovative materials and solutions, DuPont is committed to delivering exceptional value to our customers. We are seeking a highly skilled Design Solutions Expert to join our team in Northern California.In this role, you will be responsible for developing and implementing innovative design solutions that meet the evolving needs of our...

  • Cultivation Expert

    4 weeks ago


    Hayward, California, United States Lygos Inc Full time

    About Lygos Inc.At Lygos, we're pushing the boundaries of sustainable innovation. Our team of experts is dedicated to developing cutting-edge biodegradable solutions that help customers meet their highest performance and sustainability goals. Our proprietary platform combines synthetic biology, industrial chemistry, and application development to create...


  • Hayward, California, United States Harbor Freight Tools Full time

    About the RoleWe're seeking an enthusiastic and customer-focused individual to join our team as a Retail Sales Associate. As a valued member of our team, you'll be empowered to deliver an exceptional customer experience by providing expert advice, handling sales transactions, and maintaining a safe and organized store environment.


  • Hayward, California, United States Business Development Firm Full time

    Key ResponsibilitiesAs a Business Development Representative, your primary responsibilities will include:Prospecting for new customers using a generated lead listDelivering interactive product presentations on cutting-edge technological solutionsCreating and maintaining positive relationships with customers and clientsAdditionally, you will participate in...


  • Hayward, California, United States Bayside Solutions Full time

    About the Role:We are seeking a Senior Clinical Data Manager to join our team at Bayside Solutions. In this role, you will be responsible for developing strategies, leading data management activities, and interfacing with project teams to ensure high-quality data management services.Key Responsibilities:Serve as a data management expert and lead clinical...


  • Hayward, California, United States Gavin de Becker & Associates Full time

    Join Our Team:We are seeking a highly skilled Protection and Safety Expert to join our team at Gavin de Becker & Associates.Compensation Package: Up to $105,000 per year (dependent on experience and performance)Key Responsibilities:Develop and implement effective security protocols to protect clients from potential threatsConduct thorough risk assessments...

  • Restoration Expert

    6 days ago


    Hayward, California, United States ServiceMaster Restoration By Ideal Group Full time

    Job Title: Restoration Expert - Cleaning and RepairServiceMaster Restoration By Ideal Group is hiring a Restoration Expert - Cleaning and Repair to join our team. This role requires a strong foundation in cleaning and repair techniques, as well as excellent customer service skills.Key Responsibilities:Clean and repair properties damaged by water or fireWork...


  • Hayward, California, United States 24 Hour Fitness Full time

    **Role Overview**The Customer Experience Representative will be responsible for delivering a world-class customer experience to our members and guests.This role involves developing strong relationships with members, understanding their needs, and providing them with personalized support to help them achieve their fitness goals.The ideal candidate will...


  • Hayward, California, United States KFC North Bay Full time

    Role SummaryYou are the face of our restaurant, providing a warm welcome to every customer who walks through our doors. Your friendly smile and exceptional service skills set the tone for an unforgettable dining experience.Key ResponsibilitiesProvide top-notch customer service, ensuring every guest feels valued and satisfied with their meal.Prepare and...


  • Hayward, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job SummaryWe are seeking a dedicated Sales Associate to join our team at Goodwill of the San Francisco Bay. As a key member of our sales team, you will be responsible for delivering exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Main Responsibilities:Deliver outstanding customer service,...


  • Hayward, California, United States VEEV Full time

    About the RoleWe are seeking an experienced professional to join our team as a New Home Customer Experience Manager. In this role, you will play a crucial part in ensuring our customers receive exceptional service and support throughout their journey with VEEV.The successful candidate will be responsible for managing customer relationships, providing timely...


  • Hayward, California, United States Veev Full time

    Unlock a Rewarding Career at VeevVeev, a pioneering force in modular home construction, is revolutionizing the industry with its innovative approach. As a subsidiary of Lennar, we leverage our parent company's strength and scale while maintaining our Silicon Valley roots' speed and disruptive approach.This role will also collaborate closely with the...


  • Hayward, California, United States GameStop Full time

    Customer Service Representative JobAbout the Position:We are seeking a Seasonal Sales Associate to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Provide top-notch customer service by assisting guests with their video...


  • Hayward, California, United States EOS Full time

    Join us at EOS IT Solutions as an Experienced AV Support Expert and contribute to delivering exceptional AV solutions to clients globally.In this role, you will be responsible for installing and managing various AV technologies at client sites, including comprehensive cable management and hardware installation. You will also provide daily reporting to the...


  • Hayward, California, United States Renewal by Andersen Full time

    Renewal by Andersen is a leading provider of custom window and door solutions. Our team is seeking an experienced sales representative to join our San Francisco territory.The successful candidate will be responsible for conducting in-home consultations with homeowners, providing product demonstrations, and discussing custom quotes. A valid driver's license,...


  • Hayward, California, United States SKR investment, inc Full time

    About Our RestaurantWelcome to SKR Investment, Inc., where we pride ourselves on delivering exceptional customer experiences through our commitment to quality, integrity, and teamwork.Our team of dedicated professionals is passionate about providing a warm and welcoming atmosphere for our guests, where they can enjoy delicious food and beverages in a...


  • Hayward, California, United States Golden State Mktg Full time

    We are seeking an ambitious and organized Cross-Functional Support Professional to join our fast-paced team at Golden State Mktg. As a key member of our customer service and marketing departments, you will be responsible for providing top-notch support to our clients and driving business growth.About the RoleThis is an excellent opportunity for someone who...

  • Sales Team Member

    21 hours ago


    Hayward, California, United States Ross Stores, Inc. Full time

    Join Our Team!Ross Stores, Inc. is seeking highly motivated and customer-focused Retail Associates to join our team! As a Retail Associate, you will play a critical role in ensuring our customers have a positive shopping experience. Your responsibilities will include:Providing excellent customer service by greeting customers, responding to their needs, and...


  • Hayward, California, United States Canteen Full time

    Job SummaryWe are seeking a highly motivated Customer Service Manager to join our team in Hayward, CA. As a key member of our team, you will be responsible for managing site visits and client retention, developing sales plans, and driving compliance to merchandising standards.Requirements:Bachelor's degree or equivalent combination of education and...


  • Hayward, California, United States Buffalo Wild Wings Full time

    Buffalo Wild Wings is a place where moments worth sharing are created. As a Guest Service Specialist, you will be the first point of contact for our guests, ensuring they have an exceptional experience from the moment they step through our doors.We're not just a sports bar, we're a community hub where people come together to enjoy good food, great company,...