PBX Operations Manager

4 days ago


Las Vegas, Nevada, United States Wynn Resorts Full time

Job Title: PBX Operations Manager

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Location: Wynn Resorts ( Assume any location, to be updated as needed)

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Job Type: Full-time

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About Us: Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are dedicated to providing our guests with exceptional customer service while upholding the highest standards of integrity and excellence.

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About The Role: As a PBX Operations Manager at Wynn Resorts, you will oversee the daily operation of the Service Call Center, ensuring that excellent customer service performance expectations are met or exceeded. You will provide support to the Service Manager, assist in resolving guest service issues, and monitor incoming call volumes.

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Responsibilities:

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  • Providing operational guidance and support to the Service Manager and team members to ensure seamless day-to-day operations.

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  • Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery, maintaining open communication with all stakeholders.

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  • Monitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departments.

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  • Completing Telecom Convention billing and assisting with the compilation of CMS reports.

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  • Maintaining accurate records, updating databases, and performing other administrative tasks as required.

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Requirements:

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  • High school diploma or equivalent required; degree in business administration, hospitality management, or related field preferred.

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  • Proficiency with MS Office applications, including Excel, Word, and PowerPoint.

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  • A minimum of two years of experience in customer-facing roles, preferably in a call center environment, with at least one year of supervisory experience.

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  • Excellent problem-solving, communication, and leadership skills, with ability to work effectively in a fast-paced environment.

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  • Familiarity with CRM software and data analysis tools a plus.

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Salary: $60,000 - $80,000 per annum, depending on experience, plus comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

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About Our Benefits: At Wynn Resorts, we offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our employees enjoy a range of perks, including discounts on hotel stays, dining, and entertainment, as well as access to exclusive events and experiences.

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How to Apply: If you're a motivated individual with a passion for delivering exceptional customer service, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you



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