Senior Voice Infrastructure Manager
3 days ago
We are seeking a highly experienced Senior Voice Infrastructure Manager to join our team at TEKsystems.
Job SummaryThe Senior Voice Infrastructure Manager will be responsible for overseeing the overall management and availability of our voice infrastructure environment. This includes managing PBX, ACD, and voice mail systems, as well as contact center administrative functions. The successful candidate will ensure that all voice requests and projects are completed on time, within scope, and within budget.
Key Responsibilities- Manage provider responsible for PBX switch maintenance and MACD work.
- Ensure all service requests are fulfilled within appropriate service levels.
- Ensure all changes/enhancements to production environment are completed within specified and agreed upon change windows.
- Responsible for managing incidents/problems through to resolution and ensuring timely root cause analysis.
- Work closely with Business and IT Business Relationship Managers to ensure business requirements are being addressed.
To be successful in this role, you will need:
- 5+ year's management experience in a voice infrastructure environment.
- 5+ year's managing vendor relationships.
- ITIL v3 Foundations Certification.
- Avaya Certified Support Specialist (ACSS).
- Strong working experience with data/networking/firewall, Nortel CS1000, Avaya Aura Contact Center, and telecommunications carriers to troubleshoot issues.
This is a fantastic opportunity to join a leading company and develop your career in a dynamic and supportive team. We offer a competitive salary range of $95,000 - $110,000 per annum, depending on experience.
In addition to a generous salary package, we offer a range of benefits including flexible working hours, professional development opportunities, and a comprehensive training program.
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