IT Service Quality Assurance Specialist

19 hours ago


Arlington, Virginia, United States Leidos Full time
Job Title: IT Service Quality Assurance Engineer

Leidos is seeking a highly skilled IT Service Quality Assurance Engineer to join our team. As a key member of our team, you will be responsible for ensuring the quality of services delivered on our program.

The Role:

We are looking for a talented individual to perform a full range of IT operations and maintenance services, develop, engineer, and implement IT solutions, and provide IT support to the National Military Command Center (NMCC). The QA Engineer will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos' EngineeringEdge NextGen (EENG) standard methodologies, industry standards and best practices, and the AFNCR Quality Control Plan (QCP).

Responsibilities:
  • Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.
  • Report status of program activities and data to Program and Leidos Leadership as required.
  • Support other Quality actions and responsibilities across the program as required.
  • Support program NMCC Staff Meetings and reporting requirements.
  • Support contractual requirement for periodic escorting of visitors.
  • Collaborate with various IT service teams to resolve problems and prevent future occurrences.
Requirements:
  • Bachelor's degree in a related discipline with 4+ years of professional experience; or a Master's degree in a related discipline with 2+ years of professional experience additional experience will be considered in lieu of a degree.
  • Currently possess a DoD TS/SCI Security Clearance.
  • Experience working with SharePoint and MS Office Products (Word, Excel, PowerPoint).
  • Good oral and written communication skills.
  • Ability to multi-task and function in a dynamic, fast-paced environment.
Preferred Qualifications:
  • Familiarity with Government and DoD IT and security policies and requirements.
  • Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
  • Experience w/ Remedy ticketing systems.
  • Current industry certifications in quality management and or service management such as ISO and ITIL.
  • Lean Six Sigma Green Belt certification.
About Leidos:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Our Mission, Vision, and Values guide the way we do business.



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