Customer Service Operations Manager
1 week ago
Job Overview
At Ferguson, we are committed to delivering exceptional customer service and building a team that shares our passion for excellence. We are seeking a highly skilled Customer Service Operations Manager to lead our customer service team in providing a world-class experience to our customers.
Key Responsibilities:
- Manage and drive customer service levels above expectations.
- Coach associates to provide a better customer experience through effective communication and problem-solving skills.
- Analyze processes to identify areas of opportunity for improvement and implement changes that enhance the customer's experience.
- Collaborate with other departments to improve systems and processes that support customer service goals.
Requirements:
- 1-3 years of management/leadership experience is strongly preferred.
- Solid communication skills required, including written and verbal communication.
- Ability to organize and prioritize work, as well as delegate tasks effectively.
- Experience using process and metrics/data to lead a team and drive results.
- Prior experience hiring and training team members.
Benefits:
We offer a competitive salary range of $4,124.70 - $9,075.00 per month, based on location and experience. In addition to a comprehensive benefits package, which includes health, dental, vision, paid time off, life insurance, and a 401(k) with company match, we also offer opportunities for career growth and development.
About Us
Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. We are committed to creating a diverse and inclusive workplace culture where everyone has the opportunity to succeed. Our mission is to deliver exceptional customer service and build strong relationships with our customers, suppliers, and employees.
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