Operations Manager, Customer Experience

1 week ago


McDonough, Georgia, United States Tory Burch, LLC Full time

We are a luxury lifestyle brand that embodies the essence of American sportswear. Founded in 2004, our design philosophy revolves around effortless silhouettes, innovative materials, and eclectic color combinations.

About Us

Our company is rooted in the casual elegance of American sportswear, with a passion for creating unique and stylish products that cater to the modern woman's needs.

The key to our success lies in our ability to balance style and functionality, making us a go-to destination for those seeking high-quality fashion at an affordable price.

Job Overview

This role is ideal for an operations professional who can manage customer experience effectively while ensuring seamless daily operations.

The successful candidate will be responsible for overseeing various aspects of customer service, including communication, issue resolution, and overall customer satisfaction.

This position offers a unique opportunity to join a dynamic team that prioritizes excellence, creativity, and teamwork.

Responsibilities
  • Manage customer inquiries and complaints in a timely and professional manner
  • Analyze and resolve issues related to product returns, exchanges, and refunds
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to ensure effective communication and smooth daily operations
Requirements

To succeed in this role, you will need:

  • A minimum of [Estimated Salary: $60,000 - $80,000] per annum, depending on experience and qualifications
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Strong analytical and leadership skills
  • Degree in Business Administration or related field
Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.



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