Lead Concession Operations Manager

1 week ago


Tampa, Florida, United States Legends Full time
Job Description

We are seeking a highly skilled Lead Concession Operations Manager to join our team at Raymond James Stadium. As a key member of our concessions team, you will be responsible for leading and supervising teams to ensure seamless operations and exceptional customer experiences.

Main Responsibilities:
  • Supervise and lead teams to execute daily and event-day operations with precision and attention to detail.
  • Perform routine tasks, including setup, execution, and customer satisfaction checks, to maintain operational excellence.
  • Analyze sales data and project kitchen production details using Clover Manager to inform strategic decisions.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Maintain accurate labor schedules and track employee hours to optimize productivity.
  • Respond promptly to customer complaints and concerns, ensuring timely resolutions and maintaining positive relationships.
Key Performance Indicators:
  • Achieve customer satisfaction targets through consistent delivery of high-quality service.
  • Maintain operational consistency and excellence across all concession locations.
  • Closely monitor and manage labor and operating costs to ensure alignment with budget guidelines.
  • Ensure compliance with all relevant regulations and policies.
Additional Responsibilities:
  • Contribute to ongoing process improvements and innovation initiatives to drive business growth and success.

The ideal candidate will possess strong leadership and communication skills, with the ability to motivate and empower teams to deliver exceptional results. If you have a passion for delivering outstanding customer experiences and a commitment to operational excellence, we encourage you to apply for this exciting opportunity.



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