Customer Service Representative for LoadUp
6 days ago
About the Role
The LoadUp Dispatch Agent plays a critical role in ensuring smooth and efficient coordination between our customers and loaders. This position requires strong organizational, communication, and time-management skills to effectively manage the day-to-day order schedule.
Key Responsibilities
- Coordinate the day-to-day order schedule to ensure timely and reliable service
- Serve as the point of contact for loaders when issues arise
- Make outbound calls to external vendors to resolve issues
- Communicate with internal teams to resolve customer complaints
Requirements
- 1-2 years of customer service or sales experience
- 1-2 years of experience in logistics dispatching
- Bilingual preferred
- High school diploma or equivalent
- Strong organizational, communication, and time-management skills
Benefits and Perks
- Hybrid work program
- Employee cell phone and internet stipend program
- Medical, dental, vision, and life insurance benefits
- 401(k) with 5% company match
- Paid time off policy
Why Work at LoadUp
LoadUp is a fast-growing company that values diversity and inclusivity. We offer a dynamic and transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers.
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