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Terminal Operations Specialist

2 months ago

Flushing, New York, United States LaGuardia Gateway Partners Full time
Job Summary

The Terminal Operations Specialist plays a critical role in ensuring the safe and efficient movement of passengers through LaGuardia Airport's Terminal B. This position is responsible for monitoring and coordinating daily tasks, troubleshooting service level failures, and responding to calls and conducting terminal and safety inspections.

Key Responsibilities
  • Enhance airport terminal and curbside operations to ensure safe and efficient passenger flow.
  • Establish strong working relationships with airlines, tenants, business partners, and government agencies.
  • Conduct regular inspection tours to ensure appearance, safety, staffing, security, and maintenance standards are met.
  • Monitor and analyze data to improve overall performance and guest experience.
  • Direct and monitor daily performance of company subcontractors.
  • Support Terminal B rules and regulations by reinforcing the Terminal B Breach of Rules program.
  • Direct guest service efforts during periods of irregular operations.
  • Monitor daily allocation of common-use resources and troubleshoot scheduling conflicts.
  • Support the snow team during winter operations.
  • Respond to incidents/accidents and conduct investigations/completes related reports as necessary.
  • Coordinate with the Port Authority, airlines, tenants, and operations personnel in emergency situations.
  • Dispatch LGP staff and support teams, including vendors.
  • Respond to a high volume of emails, phone calls, and two-way radio communication.
Requirements
  • Bachelor's degree (aviation major a plus) or equivalent relevant experience.
  • 3 years of Operations experience in the hospitality field or an aviation or airport setting.
  • Experience working effectively in a regulated environment.
  • Knowledgeable in airport airside and terminal operations.
  • Valid Driver's License.
Work Environment

LaGuardia Airport, NY. Full-time, nights/weekends as required. Compensation: $50K-$55K.

LaGuardia Gateway Partners is an equal opportunity employer and welcomes applications from diverse candidates.