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IT Support Trainee Position

2 months ago

Federal Way, Washington, United States FusionTek Full time
Position Overview

Are you passionate about tackling diverse IT challenges? Do you thrive in dynamic environments and possess a keen interest in emerging technologies? If so, FusionTek is eager to connect with you. We are currently seeking paid summer interns who are enthusiastic about enhancing their technical expertise.

As a reputable IT Service Provider, we cater to a wide range of clients, offering exceptional network and computer support along with IT consulting services to small and mid-sized enterprises.

We are on the lookout for dedicated team players ready to embark on a career in the IT sector. If you aspire to enter an industry with boundless opportunities and wish to be part of a company grounded in integrity, we might be the perfect fit for you.

Ideal Candidate Profile
  • We are searching for energetic, adaptable, and motivated individuals who possess a thirst for knowledge and a genuine passion for technology.
  • The ideal candidate is a results-driven individual, enthusiastic, diligent, and committed to both personal and professional growth.
  • Exceptional customer service and communication skills are essential, along with the ability to convey technical concepts in an understandable manner.
  • Independence and self-motivation in a professional yet enjoyable environment, while maintaining composure under pressure, are crucial.
Key Responsibilities
  • Your primary responsibility will be to learn and assist with the support of desktop and laptop systems, including troubleshooting, operating system installations, application configurations, and user settings.
  • You will document, track, and escalate issues through our established tracking system, ensuring our documentation remains current and accurate.
  • Engage with our friendly and knowledgeable team, providing support to clients both remotely and on-site.
  • Coordinate projects and tasks effectively with our Service Delivery team and advanced technical personnel.
  • This internship requires in-office attendance.
Qualifications
  • Basic knowledge of computer systems on Windows or Mac platforms.
  • A planned career trajectory in the IT services field.
  • Strong time management capabilities.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to lift and transport computer components weighing up to 50 pounds.
  • Familiarity with a ticketing system is advantageous but not mandatory.
  • Willingness to commute to the office daily.
Benefits
  • A paid opportunity to enter the IT services industry with potential for performance bonuses.
  • Support for continuing education and certification.
  • An excellent entry-level technical role within a growing IT company, offering significant advancement potential.
  • A vibrant and energetic company culture.

All offers are contingent upon the successful completion of a background check. We value diversity within our team.