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Automotive Store Operations Manager
2 months ago
The Store Manager position at Car-X Tire & Auto is responsible for providing day-to-day leadership to the store and team members. This role supports the company's vision of becoming a leader in the automotive and tire industry, trusted by consumers as the best place for quality maintenance and repairs.
Key Responsibilities- Develop sales and technical team members to produce a consistent 5-star guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support team members in establishing and maintaining a productive sales environment by training and developing team members on all shop operations and guest services.
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of team members.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Perform other duties as assigned.
The Store Manager position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.
Qualifications- High School Diploma or equivalent.
- 2-4 years of demonstrated leadership experience in a retail/sales environment.
- Proven ability to manage, drive, and deliver financial results while controlling costs.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Guest and team-focused mindset with extensive experience in customer-facing, customer-centric environments.
- Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
- Business mentality with the drive to exceed established goals.
- Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
- Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions.
- Ability to effectively mentor, coach, and develop team members.
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
