Fintech Support Specialist

4 weeks ago


New York, New York, United States Syntricate Technologies Full time
About the Role
This is an exciting opportunity for an experienced Fintech Support Specialist to join our team at Syntricate Technologies. As a key member of our support team, you will be responsible for providing technical support and guidance to our clients using the FIS GMI system. This includes troubleshooting complex technical issues, configuring and maintaining the system, and collaborating with other teams to ensure effective system operation and support.

Responsibilities:
Provide technical support and guidance to clients using the FIS GMI system
Configure and maintain the system, including testing and implementing system changes and updates
Collaborate with other teams to ensure effective system operation and support
Monitor system performance and identify opportunities for improvement or optimization
Develop and maintain system documentation, including procedures and user guides
Participate in system testing, validation, and implementation projects

Requirements:
5-8 years of experience in production support or software development in the fintech industry
Excellent problem-solving skills and experience in ITIL, AS/400, System 36/RPGLE, SQL, ITRS, and ServiceNow
Strong organizational skills, self-motivation, and ability to work in a team environment

Salary:
$130,000 per year, commensurate with experience

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