Shelter Support Specialist

4 weeks ago


Paterson, New Jersey, United States Eva's Village Full time
Job Summary

The Shelter Support Specialist plays a vital role in the daily operations of Eva's Village, assisting the House Manager in monitoring residents, communicating with the supervisor, and ensuring the smooth functioning of the program.

Key Responsibilities:

  • Embodies Eva's Village's core values, voice, and tone to provide an exceptional experience for clients, funders, employees, and volunteers.
  • Maintains a thorough understanding of program rules, policies, and procedures.
  • Ensures accurate and timely data entry into the HMIS system.
  • Provides excellent customer service, responding to phone calls, relaying messages, and distributing mail.
  • Ensures the security and safety of the program.
  • Reports incidents and problems promptly to the supervisor.
  • Coordinates transportation for residents, including arranging meetings, hospitals, and other appointments.
  • Interfaces with residents, referring problems to the proper person and ensuring residents receive necessary assistance.
  • Attends mandatory in-service and staff meetings.
  • Monitors and documents resident medication and urine testing/breathalyzer results.
  • Assigns work details and ensures resident meals are served.
  • Serves as a liaison between residents and supervisory staff.
  • Reports breakdowns and wear and tear to the maintenance department.
  • Oversees special work details and conducts daily room inspections.
  • Assigns rooms and beds to new residents and arranges NA/AA meetings.
  • Performs crisis intervention when necessary.
  • Orders office supplies and maintains the calendar of resident appointments.
  • Monitors resident job seeking and attendance at NA/AA meetings.
  • Performs other duties as assigned by the immediate supervisor.


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