IT Support Specialist
4 weeks ago
At Railroad Construction Company, Inc., we're looking for a skilled IT Support Specialist to join our team. As a key member of our organization, you'll play a vital role in providing top-notch technical assistance to our customers.
Key Responsibilities- Serve as the primary point of contact for customers seeking technical support via phone or email
- Utilize diagnostic techniques and pertinent questions to perform remote troubleshooting
- Determine the most effective solution based on the issue and details provided by users
- Guide customers through the problem-solving process, ensuring a seamless experience
- Direct unresolved issues to the next level of support personnel, ensuring timely resolution
- Provide accurate information on IT products and services, empowering customers to make informed decisions
- Record events and problems, along with their resolution, in logs for future reference
- Follow up with users to update their status and provide additional information as needed
- Pass on user feedback and suggestions to the appropriate internal team, driving continuous improvement
- Identify and suggest potential improvements to procedures, enhancing overall efficiency
- Proven experience as a help desk technician or other technical support role
- Technical aptitude, with a working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other technology products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills, with a customer-centric approach
- Cool-tempered and able to work effectively in a fast-paced environment
- Bachelor's degree in IT, Computer Science, or a relevant field
- Ability and enthusiasm to learn new technology and applications
- Bonus: knowledge of Crystal reports and Power BI
We offer excellent benefits and are an EEO/AA employer working in a drug-free environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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